Rocío Esther Rivera Encarnación
Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering.
About
Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success.
Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.
- 2 years' experience
- Joined December 2025
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Software & Internet
- Education
- Professional Services
- Media & Entertainment
- Other
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Work experience· 4 roles
Provided administrative support, scheduling, data entry, and communications tasks to help streamline operations.
Monitored exams, enforced testing protocols, and maintained test integrity for remote assessments.
Supported project tasks and gained exposure to customer service operations in a U.S.-based environment.
Education
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