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Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success. Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.…Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success. Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.

Rocío Esther Rivera Encarnación

Content Creator, Videographer, Social Media Manager, +2

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Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success. Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.…Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success. Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.

Available to hire

Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success.

Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Care Representative at Teleperformance Hispaniola

June 1, 2023 - January 2, 2024

Handled customer inquiries, resolved issues across multiple channels, processed orders, and contributed to high levels of customer satisfaction. Demonstrated multitasking and strong communication in a fast-paced environment.

Intern at Ocean Uprise

June 1, 2023 - July 2, 2023

Supported project tasks and gained exposure to customer service operations in a U.S.-based environment.

Exam Proctor at MonitorEDU

December 1, 2024 - Present

Monitored exams, enforced testing protocols, and maintained test integrity for remote assessments.

Virtual Assistant at Vibe Rollers

November 1, 2025 - Present

Provided administrative support, scheduling, data entry, and communications tasks to help streamline operations.