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Rocío Esther Rivera Encarnación

Available to hire

Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering.

About

Hello! I’m Rocío, a dynamic and detail-oriented professional currently pursuing a degree in Software Engineering. I thrive in customer-focused roles, delivering exceptional support and ensuring satisfaction across multiple touchpoints. I’m excited to leverage my versatile skills to contribute to a customer-centric environment and drive success.

Beyond customer care, I enjoy collaborating on creative projects, learning new technologies, and turning ideas into tangible results. I am proactive, quick to adapt, and passionate about combining technology with communications to solve real-world problems.

  • 2 years' experience
  • Joined December 2025

Languages

  • EnglishFluent
  • Spanish; CastilianFluent

Industry experience

  • Software & Internet
  • Education
  • Professional Services
  • Media & Entertainment
  • Other

Work experience· 4 roles

Virtual Assistant · Vibe RollersNov 2025 – Present · 1 yr 1 mo

Provided administrative support, scheduling, data entry, and communications tasks to help streamline operations.

Exam Proctor · MonitorEDUDec 2024 – Present · 2 yrs

Monitored exams, enforced testing protocols, and maintained test integrity for remote assessments.

Intern · Ocean UpriseJun 2023 – Jul 2023 · 2 mos

Supported project tasks and gained exposure to customer service operations in a U.S.-based environment.

Customer Care Representative · Teleperformance HispaniolaJun 2023 – Jan 2024 · 8 mos

Education

High School Diploma · Colegio Dominicano de la Salle2017 – 2023
English Language Certificate · APEC English Language Program2016 – 2021
Software Engineering / Computer Science · APEC, Santo Domingo2024 – 2025

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