Anna Linde

Oversee daily cafe operations, ensure quality service and efficient processes. Manage staff recruitment, training, and rostering while fostering a positive work culture. Handle budgeting, inventory, and vendor relations. Address customer concerns, improve service, and boost profitability. Ensure compliance with health and safety regulations.

Coordinated the team to boost productivity, efficiency, and customer experience; monitored performance, ensured policy adherence, and maintained service standards. Addressed customer complaints quickly to ensure satisfaction and managed scheduling, forecasting, and staff training to optimize performance. Collaborated with the team to improve service and effectively manage the storefront.

Coordinated dining room tasks, maintained menu knowledge (Italian cuisine and wine pairings), ensured cleanliness, and provided specialized beverage service. Built strong customer relationships, addressed food allergies, and managed orders via POS. Reconciled transactions, promoted a positive atmosphere, and used customer feedback to improve service. Collaborated with the team to improve service and support front-of-house operations.