Available to hire
Hi, I’m Anna Linde. I’m a Restaurant Manager with over a decade of experience leading hospitality teams, optimizing operations, and delivering outstanding guest service. I thrive in fast-paced environments, aligning staff, processes, and safety standards to create memorable dining experiences while driving profitability.
Beyond everyday operations, I’ve secured multiple government and EU grants to grow restaurant capabilities and expand our offerings. I’m passionate about mentoring teams, sustaining high-quality cuisine, and continuously improving efficiency and guest satisfaction.
Experience Level
Language
Estonian
Fluent
Russian
Fluent
French
Fluent
English
Fluent
Work Experience
General Manager at Kohvik Traffic Cafe
July 1, 2019 - September 1, 2025Oversee daily cafe operations, ensure quality service and efficient processes. Manage staff recruitment, training, and rostering while fostering a positive work culture. Handle budgeting, inventory, and vendor relations. Address customer concerns, improve service, and boost profitability. Ensure compliance with health and safety regulations.
Restaurant Supervisor at Tuljak Fine Dining Restaurant
October 1, 2018 - December 1, 2019Coordinated the team to boost productivity, efficiency, and customer experience; monitored performance, ensured policy adherence, and maintained service standards. Addressed customer complaints quickly to ensure satisfaction and managed scheduling, forecasting, and staff training to optimize performance. Collaborated with the team to improve service and effectively manage the storefront.
Restaurant Waitress at Tuljak Fine Dining Restaurant
August 1, 2015 - June 1, 2018Coordinated dining room tasks, maintained menu knowledge (Italian cuisine and wine pairings), ensured cleanliness, and provided specialized beverage service. Built strong customer relationships, addressed food allergies, and managed orders via POS. Reconciled transactions, promoted a positive atmosphere, and used customer feedback to improve service. Collaborated with the team to improve service and support front-of-house operations.
Waitress at La Bottega Fine Dining Restaurant
October 1, 2014 - June 1, 2015Maintained menu knowledge, specialized in Italian cuisine and wine pairings. Assisted with dining room tasks, ensured cleanliness, and provided specialized beverage service. Built strong customer relationships, addressed food allergies, and managed orders via POS. Reconciled transactions, promoted a positive atmosphere, and used customer feedback to improve service.
Waitress at Kohvik Spirit Cafe
September 1, 2013 - May 1, 2014Maintained menu knowledge, assisted with dining room side work, and ensured cleanliness. Provided specialized beverage service and cultivated relationships with regular customers. Addressed food allergies, managed orders via POS, and followed up on special requests.
Cafe Supervisor at Kohvik Traffic Cafe
June 1, 2010 - August 1, 2013Supervised restaurant operations, ensuring high service standards and efficiency. Managed staff schedules, trained team members, and handled orders, payments, inventory, and compliance with safety regulations. Collaborated with kitchen and management, coordinated events, and promoted specials and loyalty programs.
Receptionist at Mere su Spa & Hotel
April 1, 2008 - April 1, 2010Greeted visitors and managed phone inquiries professionally. Provided information on wellness programs, scheduled appointments, and maintained accurate client records. Processed payments, handled billing inquiries, and assisted with promotional materials. Managed office supplies, supported event coordination, and ensured a clean, organized reception area. Enforced policies, maintained confidentiality, and coordinated with wellness staff and clients.
Education
Bachelor of Public Administration at University of Tartu
September 1, 2009 - February 1, 2014Basic course at Estonian Sommelier Private School
September 1, 2011 - May 1, 2012High School Diploma at Narva Language Lyceum
September 1, 1996 - June 1, 2008Visual Arts Education at Art School of Narva
September 1, 2000 - May 1, 2005Qualifications
Marketing in a Digital World (Online Short Course)
February 1, 2025 - December 4, 2025Hygiene of Foodstuffs 852/2004
May 1, 2022 - December 4, 2025Digital tools for digital marketing and sales (Online Short Course)
September 1, 2020 - November 1, 2020Textual Elements of Design: Fonts, Typography, and Spacing (Online Short Course)
October 1, 2020 - October 31, 2020Graphic Elements of Design: Color Theory and Image Formats (Online Short Course)
October 1, 2020 - October 31, 2020Basic Elements of Design: Design Principles and Software Overview (Online Short Course)
September 1, 2020 - September 30, 2020Industry Experience
Travel & Hospitality, Media & Entertainment, Retail, Professional Services, Other
Experience Level
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