Manage end-to-end order management from sampling and PO creation through QA and shipment coordination. Oversee lap dip approvals, strike-offs, pre-production samples, and final product QA. Handle product categories including apparel, bags, sports accessories, and footwear. Collaborate with internal teams across China, Indonesia, Thailand, and India to ensure alignment on product development, quality standards, and delivery timelines. Conduct regular factory visits to resolve production issues and improve supplier performance. Attend supplier fairs to expand sourcing networks and identify new development opportunities. Perform market research during regional visits and mentor team members to align with merchandising strategies.

Buyer at Poh Heng Jewellery Pte Ltd

December 1, 2022 - June 1, 2023

Managed 22K and 24K gold merchandise buying for the Asia region, with monthly orders reaching up to 10 kg of gold transactions, including catalogue purchases and in-house product development. Delivered three product collections within four months, built strong supplier relationships, negotiated favourable commercial terms, and ensured order accuracy and timely delivery.

Merchandiser at Duxton Clothing

October 1, 2020 - June 1, 2022

Strengthened the production pipeline by implementing a new QC system, reducing shipment rejection rates from 40% to 5%. Established development SOPs with BOM and size chart standards to create consistent in-house garment fits. Successfully transitioned production from the USA to local facilities (Batam and China), improving cost efficiency and lead times. Initiated a Made-to-Measure programme, achieving a high first-fit success rate through accurate measurement training. Led inventory clearance initiatives, reducing 20–30% of dead stock through seasonal promotions. Managed product costing and pricing strategies that returned the brand to profitability within six months.

Digital Product Developer at Teo Garment Corporation Pte Ltd

October 1, 2020 - November 1, 2021

Introduced 3D virtual sampling technology, replacing physical samples and potentially reducing development costs by up to 40%. Developed internal production manuals for infant and kids wear, helping merchandising resolve garment fit issues more efficiently. Acted as the technical liaison between factory teams and internal stakeholders to resolve product development challenges.

Product Developer at Zalora Group

September 1, 2018 - June 1, 2020

Specialised in woven and denim product development, producing up to 120 styles per season. Reduced pre-production sample rounds from three to one by standardising denim swatches, fabric weights, and sizing specifications. Increased product profit margins by 1–2% through cost optimisation and alternative fabric sourcing. Improved on-time shipment release rates by 30% through streamlined communication between factories and internal merchandising teams. Enhanced in-house sizing standards, reducing product return rates by up to 15%.