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I am a customer support and virtual assistant professional with a strong track record in call handling, chat and email support, and resolving customer issues. I pride myself on empathy, clear communication, and delivering accurate documentation in fast-paced, remote environments. I collaborate with global teams using CRM systems like Salesforce, HubSpot, and Zoho, maintain meticulous records, and adapt quickly to new tools. I’m seeking long-term roles that leverage my client service, strategic follow-up, and documentation skills.…I am a customer support and virtual assistant professional with a strong track record in call handling, chat and email support, and resolving customer issues. I pride myself on empathy, clear communication, and delivering accurate documentation in fast-paced, remote environments. I collaborate with global teams using CRM systems like Salesforce, HubSpot, and Zoho, maintain meticulous records, and adapt quickly to new tools. I’m seeking long-term roles that leverage my client service, strategic follow-up, and documentation skills.

Obinna Ucheagbala

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I am a customer support and virtual assistant professional with a strong track record in call handling, chat and email support, and resolving customer issues. I pride myself on empathy, clear communication, and delivering accurate documentation in fast-paced, remote environments. I collaborate with global teams using CRM systems like Salesforce, HubSpot, and Zoho, maintain meticulous records, and adapt quickly to new tools. I’m seeking long-term roles that leverage my client service, strategic follow-up, and documentation skills.…I am a customer support and virtual assistant professional with a strong track record in call handling, chat and email support, and resolving customer issues. I pride myself on empathy, clear communication, and delivering accurate documentation in fast-paced, remote environments. I collaborate with global teams using CRM systems like Salesforce, HubSpot, and Zoho, maintain meticulous records, and adapt quickly to new tools. I’m seeking long-term roles that leverage my client service, strategic follow-up, and documentation skills.

Available to hire

I am a customer support and virtual assistant professional with a strong track record in call handling, chat and email support, and resolving customer issues. I pride myself on empathy, clear communication, and delivering accurate documentation in fast-paced, remote environments.

I collaborate with global teams using CRM systems like Salesforce, HubSpot, and Zoho, maintain meticulous records, and adapt quickly to new tools. I’m seeking long-term roles that leverage my client service, strategic follow-up, and documentation skills.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Igbo

Advanced

Malay

Advanced

Work Experience

Customer Service Virtual Assistant at YoYong Sdn Bhd

June 1, 2024 - December 1, 2024

Handled inbound and outbound calls, emails, and chats with professionalism and empathy. Resolved billing, account, and product support inquiries within set service timeframes. Maintained accurate documentation of customer interactions using CRM tools. Built customer trust through active listening and clear communication.

Marketing & Communication Consultant at Karisia Global Enterprises

January 1, 2025 - March 1, 2025

Managed customer engagement and feedback channels for improved satisfaction. Supported communication follow-ups and database accuracy across remote teams. Developed documentation and reports that improved customer-care workflows.