Tural Mammadov

Led a 20-member VIP team; delegated tasks, monitored KPIs, coached and conducted performance reviews; drove structured coaching, onboarding, workflow optimization and building high-performing teams with zero prior experience; delivered stable SLA of 95%+ and created a high-performance culture; managed active VIP clients ensuring loyalty and revenue impact.

Improved SLA from 70% to 95%+ via workflow optimization and rapid-response coaching. Increased team quality from 70% to 96–98%, with 60–70% achieving 100%; delivered 4,000+ monthly sales; developed training system enabling 80%+ of new hires to reach VIP-manager performance; strengthened retention through enhanced communication standards.