I am a resourceful and detail-oriented professional with a passion for customer relations and social media management. With experience in supporting executives and enhancing brand presence, I thrive in fast-paced environments where adaptability and strong organizational skills are essential. I believe in delivering exceptional customer service and building positive client relationships, which I have demonstrated throughout my career. I enjoy streamlining operations and finding new ways to improve communication and efficiency within teams.…

SYLVIA SECIVIR AYAGWA

I am a resourceful and detail-oriented professional with a passion for customer relations and social media management. With experience in supporting executives and enhancing brand presence, I thrive in fast-paced environments where adaptability and strong organizational skills are essential. I believe in delivering exceptional customer service and building positive client relationships, which I have demonstrated throughout my career. I enjoy streamlining operations and finding new ways to improve communication and efficiency within teams.…

Available to hire

I am a resourceful and detail-oriented professional with a passion for customer relations and social media management. With experience in supporting executives and enhancing brand presence, I thrive in fast-paced environments where adaptability and strong organizational skills are essential.

I believe in delivering exceptional customer service and building positive client relationships, which I have demonstrated throughout my career. I enjoy streamlining operations and finding new ways to improve communication and efficiency within teams.

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Work Experience

ADMINISTRATIVE & OPERATIONS ASSISTANT at XtechSia Ltd.
May 1, 2022 - June 1, 2024
Promoted company services to new clients, increasing subscription sales by 20%. Supported executive operations and client onboarding to improve customer satisfaction. Utilized CRM tools to track client interactions and follow up on potential leads. Boosted online engagement through coordinated marketing and outreach campaigns. Managed over 50 client inquiries daily, converting 30% into qualified leads.
ADMINISTRATIVE & OPERATIONS ASSISTANT at Self-Employed
July 1, 2021 - April 1, 2022
Handled 40+ customer inquiries daily through live chat, phone, and email support. Identified upselling opportunities during client interactions, improving revenue flow. Delivered tailored sales pitches and assisted in product demonstrations remotely. Increased customer retention through timely follow-ups and personalized communication.
MEDIA MANAGER / PERSONAL ASSISTANT at Private Executive
January 1, 2019 - May 1, 2021
Managed digital communication and outreach for brand promotion and client engagement. Created social media campaigns that led to a 20% increase in audience interaction. Scheduled and coordinated virtual meetings, ensuring smooth workflow across teams. Supported personal and administrative tasks, ensuring accuracy and confidentiality.

Education

B.Sc. Home Science and Management at Joseph Sarwuan Tarkaa University, Makurdi
January 1, 2019 - January 1, 2020
B.Sc. Home Science and Management at Joseph Sarwuan Tarkaa University
January 1, 2019 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment

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