Translator & Copywriter at MarketBeliani

Translated and localized content (product descriptions, website text, marketing materials) from English to Romanian and vice versa, ensuring accurate, culturally relevant messaging for both audiences. Created original, engaging content for newsletters, email campaigns, landing pages, and product listings. Conducted in-depth research to optimize content for SEO in both languages, improving visibility and traffic. Edited and proofread content to ensure clarity, consistency, and accuracy, adhering to brand guidelines and maintaining a strong brand voice. Collaborated with marketing and design teams to align content strategy and enhance engagement across platforms. Managed content workflows to ensure timely delivery, meeting deadlines in a remote work environment with a focus on quality and attention to detail.

Talent Acquisition Consultant at HighImpact Cyprus

Led end-to-end recruitment process from sourcing to onboarding. Developed and implemented effective recruitment strategies. Partnered with hiring managers to understand job requirements. Utilized ATS systems, job boards, and social media for sourcing.

E-commerce Back Office Support at Webhelp

Delivered customer support through email and chat, addressing high-volume inquiries. Focused on customer satisfaction and engagement, improving customer loyalty via tailored follow-ups. Managed order processing, ensuring accuracy and timely delivery to enhance the customer experience. Collaborated with the customer success team to identify and resolve recurring customer challenges. Facilitated multilingual support for YouTube & YouTube TV, addressing user inquiries and enhancing satisfaction by 30%. Resolved 50% of technical and billing inquiries, enhancing customer satisfaction and retention. Achieved a 95%+ customer satisfaction score by implementing effective problem-solving techniques. Collaborated with tech and product teams to improve workflows. Gained customer trust by providing knowledgeable and accurate information in both English and Romanian. Met all call quality standards and daily quotas for first-call resolution. Collaborated with other departments as needed to resolve cu

Bilingual Customer Service Representative at Teleperformance

Managed full-cycle recruitment, sourcing, screening, and interviewing. Created job descriptions and attracted top talent. Established trusting relationships with candidates, enhancing candidate experience and improving hiring efficiency. Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes. Created engaging job postings that accurately reflected position requirements while showcasing company culture. Worked alongside global business leaders to deploy new training strategies.

Recruiter at Lundi

Onboarded new clients, delivering training and support to ensure smooth product adoption and successful implementation. Built and nurtured long-term customer relationships, resulting in a 20% increase in customer loyalty and retention. Provided proactive customer success strategies, including upselling relevant products to align with customer needs, driving a 5% increase in sales. Collaborated with cross-functional teams (sales, product, support) to resolve escalations, improving customer retention by 20%. Monitored customer satisfaction, gathering feedback to identify trends and actionable insights for continuous improvement.