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With over eight years of experience delivering software quality assurance across web, mobile, and SaaS applications, I am confident in my ability to lead testing activities that ensure SYMCA’s digital platforms are robust, user-friendly, and meet business needs. In my current role at 365 Response, a SaaS provider for NHS and local authorities, I manage the full QA lifecycle across multiple concurrent projects, from planning and execution through to defect triage and sign-off. I’ve implemented regression testing packs in Azure DevOps, reducing post-release defects by 30%, and performed extensive UAT coordination with internal stakeholders. My experience spans manual testing of CRM systems, API validation, and WCAG accessibility testing, aligning well with SYMCA’s focus on usability, accessibility, and compliance. I am proficient with Azure DevOps, JIRA, and BrowserStack, with strong working knowledge of Agile, Waterfall, and hybrid delivery methods. My approach is both analytical and collaborative - I work closely with developers and business analysts to translate requirements into effective test conditions and continuously improve QA processes.…With over eight years of experience delivering software quality assurance across web, mobile, and SaaS applications, I am confident in my ability to lead testing activities that ensure SYMCA’s digital platforms are robust, user-friendly, and meet business needs. In my current role at 365 Response, a SaaS provider for NHS and local authorities, I manage the full QA lifecycle across multiple concurrent projects, from planning and execution through to defect triage and sign-off. I’ve implemented regression testing packs in Azure DevOps, reducing post-release defects by 30%, and performed extensive UAT coordination with internal stakeholders. My experience spans manual testing of CRM systems, API validation, and WCAG accessibility testing, aligning well with SYMCA’s focus on usability, accessibility, and compliance. I am proficient with Azure DevOps, JIRA, and BrowserStack, with strong working knowledge of Agile, Waterfall, and hybrid delivery methods. My approach is both analytical and collaborative - I work closely with developers and business analysts to translate requirements into effective test conditions and continuously improve QA processes.

Richard Falkingham

QA Engineer, UX Designer, Web Designer, +2

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With over eight years of experience delivering software quality assurance across web, mobile, and SaaS applications, I am confident in my ability to lead testing activities that ensure SYMCA’s digital platforms are robust, user-friendly, and meet business needs. In my current role at 365 Response, a SaaS provider for NHS and local authorities, I manage the full QA lifecycle across multiple concurrent projects, from planning and execution through to defect triage and sign-off. I’ve implemented regression testing packs in Azure DevOps, reducing post-release defects by 30%, and performed extensive UAT coordination with internal stakeholders. My experience spans manual testing of CRM systems, API validation, and WCAG accessibility testing, aligning well with SYMCA’s focus on usability, accessibility, and compliance. I am proficient with Azure DevOps, JIRA, and BrowserStack, with strong working knowledge of Agile, Waterfall, and hybrid delivery methods. My approach is both analytical and collaborative - I work closely with developers and business analysts to translate requirements into effective test conditions and continuously improve QA processes.…With over eight years of experience delivering software quality assurance across web, mobile, and SaaS applications, I am confident in my ability to lead testing activities that ensure SYMCA’s digital platforms are robust, user-friendly, and meet business needs. In my current role at 365 Response, a SaaS provider for NHS and local authorities, I manage the full QA lifecycle across multiple concurrent projects, from planning and execution through to defect triage and sign-off. I’ve implemented regression testing packs in Azure DevOps, reducing post-release defects by 30%, and performed extensive UAT coordination with internal stakeholders. My experience spans manual testing of CRM systems, API validation, and WCAG accessibility testing, aligning well with SYMCA’s focus on usability, accessibility, and compliance. I am proficient with Azure DevOps, JIRA, and BrowserStack, with strong working knowledge of Agile, Waterfall, and hybrid delivery methods. My approach is both analytical and collaborative - I work closely with developers and business analysts to translate requirements into effective test conditions and continuously improve QA processes.

Available to hire

With over eight years of experience delivering software quality assurance across web, mobile, and SaaS applications, I am confident in my ability to lead testing activities that ensure SYMCA’s digital platforms are robust, user-friendly, and meet business needs.

In my current role at 365 Response, a SaaS provider for NHS and local authorities, I manage the full QA lifecycle across multiple concurrent projects, from planning and execution through to defect triage and sign-off.
I’ve implemented regression testing packs in Azure DevOps, reducing post-release defects by 30%, and performed extensive UAT coordination with internal stakeholders.

My experience spans manual testing of CRM systems, API validation, and WCAG accessibility testing, aligning well with SYMCA’s focus on usability, accessibility, and compliance.

I am proficient with Azure DevOps, JIRA, and BrowserStack, with strong working knowledge of Agile, Waterfall, and hybrid delivery methods. My approach is both analytical and collaborative - I work closely with developers and business analysts to translate requirements into effective test conditions and continuously improve QA processes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

QA Software Tester at SaaS platform for NHS, local authorities and transport providers

August 1, 2020 - October 1, 2025

Owned end-to-end QA for a SaaS platform serving NHS, local authorities and transport providers (planning -> execution -> sign-off). Built and maintained regression suites in Azure DevOps, reducing post-release defects by >30% in year one. Performed cross-browser/device testing (Chrome, Edge, IE 10-11, Safari, Android, iOS) and API testing for secure data exchange with external health care systems, preventing billing and patient-data issues. Delivered WCAG 2.1 AA accessibility testing for NHS patient portals. Led daily defect triage, mentored junior testers, and contributed to sprint planning, backlog refinement and requirement clarification.

UAT Test Analyst at Emovis

October 1, 2019 - August 1, 2020

Delivered end-to-end UAT testing on tolling platforms across the UK and Europe; validated integration with back-office and third-party payment systems. Designed functional test cases in Jira from user stories; maintained weekly regression packs; performed cross-browser/device testing on customer portals; monitored test execution and reported progress to PMs. Key contribution: identified critical billing defects during UAT that saved costs and reputational damage; partnered with offshore developers to reproduce defects across multiple environments.

UAT Test Analyst at Medical Protection Society

February 1, 2018 - October 1, 2019

Not-for-profit providing legal and professional support to 245,000+ health care professionals. Tested new customer portal functionality for membership applications and indemnity quotes; verified data accuracy and integration with MAP backend systems. Executed functional, regression and exploratory testing across multiple browsers and devices; monitored test execution progress and provided daily reporting to PMs. Produced test summary reports for stakeholders and provided UAT training for business users; mentored junior testers to establish robust QA practices.

Sports Coach at Sports Club

September 1, 2007 - June 1, 2010

Coached and mentored participants, planned and delivered training sessions; supported development of athletes and teams.