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Hi, I’m Murtaza Telya, a cross-functional operations specialist with a passion for turning messy processes into smooth, scalable workflows. I have hands-on experience across finance, IT services, and e-commerce environments, delivering value by identifying pain points, designing efficient processes, and leveraging AI-enabled tools to drive performance. I enjoy collaborating with teammates, creating learning content, and mentoring others. I thrive on solving complex problems, mapping customer journeys, and building dashboards that inform decisions. In my spare time, I stay curious about markets, technology, and storytelling through Canva and video.…Hi, I’m Murtaza Telya, a cross-functional operations specialist with a passion for turning messy processes into smooth, scalable workflows. I have hands-on experience across finance, IT services, and e-commerce environments, delivering value by identifying pain points, designing efficient processes, and leveraging AI-enabled tools to drive performance. I enjoy collaborating with teammates, creating learning content, and mentoring others. I thrive on solving complex problems, mapping customer journeys, and building dashboards that inform decisions. In my spare time, I stay curious about markets, technology, and storytelling through Canva and video.

Murtaza Telya

Production Manager, Content Producer, Content Creator, +5

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Hi, I’m Murtaza Telya, a cross-functional operations specialist with a passion for turning messy processes into smooth, scalable workflows. I have hands-on experience across finance, IT services, and e-commerce environments, delivering value by identifying pain points, designing efficient processes, and leveraging AI-enabled tools to drive performance. I enjoy collaborating with teammates, creating learning content, and mentoring others. I thrive on solving complex problems, mapping customer journeys, and building dashboards that inform decisions. In my spare time, I stay curious about markets, technology, and storytelling through Canva and video.…Hi, I’m Murtaza Telya, a cross-functional operations specialist with a passion for turning messy processes into smooth, scalable workflows. I have hands-on experience across finance, IT services, and e-commerce environments, delivering value by identifying pain points, designing efficient processes, and leveraging AI-enabled tools to drive performance. I enjoy collaborating with teammates, creating learning content, and mentoring others. I thrive on solving complex problems, mapping customer journeys, and building dashboards that inform decisions. In my spare time, I stay curious about markets, technology, and storytelling through Canva and video.

Available to hire

Hi, I’m Murtaza Telya, a cross-functional operations specialist with a passion for turning messy processes into smooth, scalable workflows. I have hands-on experience across finance, IT services, and e-commerce environments, delivering value by identifying pain points, designing efficient processes, and leveraging AI-enabled tools to drive performance.

I enjoy collaborating with teammates, creating learning content, and mentoring others. I thrive on solving complex problems, mapping customer journeys, and building dashboards that inform decisions. In my spare time, I stay curious about markets, technology, and storytelling through Canva and video.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Work Experience

Operations Specialist at Low Popping Collectibles

January 1, 2024 - June 1, 2025

Led end-to-end operations for a collectibles business in Dubai. Coordinated shipping with logistics partners to ensure timely delivery, maintained weekly stock drops, and performed inventory valuation. Created content for Instagram stories and posts using Canva; managed Shopify back-end operations; handled customer inquiries across eBay, Instagram, and Discord; procured collectibles through online channels; reconciled payments and fund transfers with the accounts team; supported recruitment; developed e-learning content for a data-migration project; mapped customer journeys with Figma and MS PowerPoint; produced simulations and video demos using Adobe Captivate and Premiere Rush; collaborated with process designers and illustrators to enhance training content and workflows.

Operations Specialist at Tech Mahindra

June 1, 2022 - October 1, 2023

Skilled operations professional with strong attention to detail and a track record of leveraging AI tools to resolve complex business challenges. Developed e-learning content for a data-migration project; mapped customer journeys using Figma and MS PowerPoint; created simulations in Adobe Captivate and video demos in Adobe Premiere Rush; edited seminar videos; customized Adobe Captivate functionalities with JavaScript and advanced actions; conducted training sessions for Adobe Captivate and Premiere Rush; added content to Tech Mahindra's knowledge base; collaborated with process designers and illustrators to enhance training content; coordinated with shipping, procurement and accounts teams to ensure smooth workflows.

NSE Registered Sub-Broker at Upstox

January 1, 2015 - June 1, 2022

Acquired and onboarded clients for brokerage accounts; provided portfolio management guidance and assisted clients with queries related to mutual funds and alternative investments; supported back-testing for trading system quality and standard deviation of returns; helped clients develop financial models to analyze options trades; contributed to onboarding efficiency and educational content for investors.

Operations Specialist at Low Poping Collectibles

January 1, 2024 - June 1, 2025

Coordination with shipping and logistics partners to ensure timely delivery of orders; create content for Instagram stories and Canva posts; manage website back-end operations using Shopify; handle customer inquiries across online sales channels (eBay, Instagram, Discord); procure collectibles through online channels; value and maintain weekly inventory; coordinate with accounts team to reconcile payments and fund transfers; provide recruitment assistance; develop e-learning content for Te le phone Germany's data migration project; map customer journeys with Figma and MS PowerPoint; create simulators and video demos using Adobe Captivate; edit seminar videos with Adobe Premiere Rush; customize Adobe Captivate functionalities and workflows using JavaScript; conduct training sessions for Adobe Captivate and Premiere Rush; contribute to knowledge base.

Content Developer at Tech Mahindra

June 1, 2022 - October 1, 2023

Developed e-learning content and training materials for client projects; collaborated with process designers and illustrators to enhance training content; authored in English and Hindi (C2 level) for bilingual materials; produced content using tools such as Adobe Captivate, Adobe Premiere Pro/Rush, Canva, and MS PowerPoint; mapped customer journeys with Figma and MS PowerPoint; created content for online training channels and managed storyboard flows; supported data migration and process documentation; delivered training sessions and collaborated with process designers to improve content workflows.