I'm Lucy Higgins, a dedicated luxury e-commerce professional with extensive experience at Hermès and Patek Philippe. I specialise in delivering outstanding customer service, logistics support, and fraud management, combining meticulous attention to detail with a passion for premium brands. I currently contribute to a role at Patek Philippe's London Salon, where I work on ICS and repairs while guiding client queries with care and accuracy. Earlier, I played a pivotal role at Hermès as a founding member of the Customer Relations Centre (CRC), building knowledge of the luxury sector's demands and refining my client-care and logistics skills. My career has spanned luxury retailers like Burberry, Matches Fashion, Orlebar Brown, and Phoebe Philo's brand, where I have developed a robust skill set in e-commerce platforms (SAP, Salesforce, Magento) and cross-functional collaboration with care teams and operations.…I'm Lucy Higgins, a dedicated luxury e-commerce professional with extensive experience at Hermès and Patek Philippe. I specialise in delivering outstanding customer service, logistics support, and fraud management, combining meticulous attention to detail with a passion for premium brands. I currently contribute to a role at Patek Philippe's London Salon, where I work on ICS and repairs while guiding client queries with care and accuracy. Earlier, I played a pivotal role at Hermès as a founding member of the Customer Relations Centre (CRC), building knowledge of the luxury sector's demands and refining my client-care and logistics skills. My career has spanned luxury retailers like Burberry, Matches Fashion, Orlebar Brown, and Phoebe Philo's brand, where I have developed a robust skill set in e-commerce platforms (SAP, Salesforce, Magento) and cross-functional collaboration with care teams and operations.WWWW…