Experience Level
Language
English
Advanced
Romanian, Moldavian, Moldovan
Fluent
German
Advanced
Spanish; Castilian
Advanced
Work Experience
Help desk Support at Ametras
June 1, 2015 - August 2, 2016Provided initial IT help desk support and customer assistance in a fast-paced environment, handling inquiries related to IT and telecommunications. Maintained ticketing records, resolved basic issues, and escalated complex problems as needed.
Specialist / Technician
October 1, 2016 - October 1, 2017Managed client relations and call center tasks in IT/Telecom, supporting daily operations and customer service workflows.
Level 2 Support at FF
November 1, 2017 - December 1, 2018Delivered Level 2 technical support, investigated and resolved complex incidents, and coordinated with cross-functional teams to ensure timely issue resolution.
Customer Support
May 1, 2019 - January 1, 2022Customer support and client relations for call center operations in IT/telecom sector in Timisoara.
Support Engineer at CWS Remote
January 1, 2022 - PresentCurrently providing remote support as a Support Engineer, handling client inquiries, troubleshooting, and coordinating with cross-functional teams.
Education
Bachelor's degree in Applied Informatics at Faculty of Exact Sciences - Applied Informatics, University of Arad
January 1, 2002 - January 1, 2014High School Diploma at Liceul Teoretic Nicolaus Lenau
January 11, 2030 - December 7, 2025Philosophy at Timisoara
January 11, 2030 - December 7, 2025Qualifications
High School Diploma
January 11, 2030 - December 7, 2025Bachelor's degree in Applied Informatics
January 1, 2002 - January 1, 2014Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment, Other
Experience Level
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