Experience Level
Language
English
Advanced
Romanian, Moldavian, Moldovan
Fluent
German
Advanced
Spanish; Castilian
Advanced
Work Experience
Support Engineer at CWS Remote
January 1, 2022 - PresentCurrently providing remote support as a Support Engineer, handling client inquiries, troubleshooting, and coordinating with cross-functional teams.
Customer Support
May 1, 2019 - January 1, 2022Customer support and client relations for call center operations in IT/telecom sector in Timisoara.
Level 2 Support at FF
November 1, 2017 - December 1, 2018Delivered Level 2 technical support, investigated and resolved complex incidents, and coordinated with cross-functional teams to ensure timely issue resolution.
Specialist / Technician
October 1, 2016 - October 1, 2017Managed client relations and call center tasks in IT/Telecom, supporting daily operations and customer service workflows.
Help desk Support at Ametras
June 1, 2015 - August 2, 2016Provided initial IT help desk support and customer assistance in a fast-paced environment, handling inquiries related to IT and telecommunications. Maintained ticketing records, resolved basic issues, and escalated complex problems as needed.
Education
Bachelor's degree in Applied Informatics at Faculty of Exact Sciences - Applied Informatics, University of Arad
January 1, 2002 - January 1, 2014High School Diploma at Liceul Teoretic Nicolaus Lenau
January 11, 2030 - December 7, 2025Philosophy at Timisoara
January 11, 2030 - December 7, 2025Qualifications
High School Diploma
January 11, 2030 - December 7, 2025Bachelor's degree in Applied Informatics
January 1, 2002 - January 1, 2014Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment, Other
Experience Level
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