I'm Ngozi Okeke, a Learning Content & Customer Education specialist with a track record for building multi-format training resources and maintaining content systems that support product adoption and customer learning. I thrive in collaborative, fast-moving environments where clear instructional design and scalable content strategies drive meaningful learner outcomes. I excel at managing release-driven updates, reviewing technical accuracy, and ensuring cohesive user experiences across platforms and global audiences. I partner with product and enablement leads to anticipate system updates and adjust training before release cycles, and I provide editorial and instructional feedback to maintain consistency, flow, and learner clarity across formats.

Ngozi Okeke

I'm Ngozi Okeke, a Learning Content & Customer Education specialist with a track record for building multi-format training resources and maintaining content systems that support product adoption and customer learning. I thrive in collaborative, fast-moving environments where clear instructional design and scalable content strategies drive meaningful learner outcomes. I excel at managing release-driven updates, reviewing technical accuracy, and ensuring cohesive user experiences across platforms and global audiences. I partner with product and enablement leads to anticipate system updates and adjust training before release cycles, and I provide editorial and instructional feedback to maintain consistency, flow, and learner clarity across formats.

Available to hire

I’m Ngozi Okeke, a Learning Content & Customer Education specialist with a track record for building multi-format training resources and maintaining content systems that support product adoption and customer learning. I thrive in collaborative, fast-moving environments where clear instructional design and scalable content strategies drive meaningful learner outcomes.

I excel at managing release-driven updates, reviewing technical accuracy, and ensuring cohesive user experiences across platforms and global audiences. I partner with product and enablement leads to anticipate system updates and adjust training before release cycles, and I provide editorial and instructional feedback to maintain consistency, flow, and learner clarity across formats.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Senior Manager, Learning & Development at Athletic Greens (AG1)
March 1, 2023 - Present
Produced and maintained training assets including recorded demos, workflow guides, live-session support decks, and role-based documentation. Oversaw content organization across LMS and shared repositories, applied version control, indexing logic, and structured file governance. Collaborated with product and enablement leads to anticipate system updates and adjust training before release cycles. Provided editorial and instructional feedback to ensure consistent tone, visual cohesion, and learner clarity across formats.
Learning Experience Consultant at Ericsson
November 1, 2022 - March 1, 2023
Developed and updated technical onboarding materials aligned to evolving platform needs and user feedback. Tested digital assets and course builds for navigation, functionality, and learner ease-of-use prior to deployment. Coordinated with engineering and communications teams to prepare education content aligned with upcoming feature shifts.
Senior Instructional Designer at Hazel Health
August 1, 2021 - December 1, 2022
Managed large content libraries in LMS and shared drives, improving file retrieval, taxonomy, and archival practices. Built multimedia education including simulations, video explainers, and on-demand support materials for clinical and operational programs. Led feedback cycles with SMEs and learners to refine accuracy, sequencing, and experience flow.

Education

B.S. at University of Houston
January 11, 2030 - December 8, 2025

Qualifications

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Industry Experience

Education, Healthcare, Media & Entertainment, Professional Services