Hi, I'm Philip Condon, a technical support and QA professional based in Liverpool, UK. I bring 3+ years of experience across the software life cycle, from front-line issue diagnosis to root cause analysis, with a focus on SaaS platforms and client-facing service. I excel at translating user issues into actionable requirements, managing high-volume ticket queues, and collaborating with development teams to improve product quality. I have hands-on experience with Jira for defect management, and I’ve built hybrid QA strategies using Selenium and Playwright while maintaining ISO 27001 and ISO 56000 standards. I thrive in cross-functional environments and enjoy helping teams ship reliable software while keeping customers happy.…

Philip Condon

Hi, I'm Philip Condon, a technical support and QA professional based in Liverpool, UK. I bring 3+ years of experience across the software life cycle, from front-line issue diagnosis to root cause analysis, with a focus on SaaS platforms and client-facing service. I excel at translating user issues into actionable requirements, managing high-volume ticket queues, and collaborating with development teams to improve product quality. I have hands-on experience with Jira for defect management, and I’ve built hybrid QA strategies using Selenium and Playwright while maintaining ISO 27001 and ISO 56000 standards. I thrive in cross-functional environments and enjoy helping teams ship reliable software while keeping customers happy.…

Available to hire

Hi, I’m Philip Condon, a technical support and QA professional based in Liverpool, UK. I bring 3+ years of experience across the software life cycle, from front-line issue diagnosis to root cause analysis, with a focus on SaaS platforms and client-facing service. I excel at translating user issues into actionable requirements, managing high-volume ticket queues, and collaborating with development teams to improve product quality. I have hands-on experience with Jira for defect management, and I’ve built hybrid QA strategies using Selenium and Playwright while maintaining ISO 27001 and ISO 56000 standards. I thrive in cross-functional environments and enjoy helping teams ship reliable software while keeping customers happy.

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Skills

Experience Level

Jira
Expert
Selenium
Expert

Language

English
Fluent

Work Experience

Application Systems Analyst at Sunbelt Rentals UK & Ireland
February 1, 2025 - April 30, 2025
Acted as the key liaison between end-users and the development team, translating complex user issues into clear, actionable requirements. Systematically identified, diagnosed, and documented user-reported faults during UAT for immediate triage by the development team. Developed and executed detailed User Acceptance Testing (UAT) cases to validate that application changes met defined user expectations, ensuring a high-quality product release. Maintained strict platform compliance with ISO 56000 standards and adhered to ISO 27001 security guidelines.
QA Analyst at Wazoku
June 1, 2022 - November 30, 2024
Primary technical contact for diagnosing and resolving complex, client-reported production issues through rigorous root-cause analysis (RCA). Managed high-profile client tickets (e.g., Roche, AAA, Microsoft), demonstrating the ability to handle critical issues under pressure. Developed and executed a hybrid QA strategy (manual and automated) using Selenium and Playwright, leveraging deep knowledge of platform functions and common failure points. Participated in collaborative sessions to define functional requirements and prevent downstream customer issues, while maintaining ISO 56000 compliance and ISO 27001 security standards.
Data Analyst at Stats Perform
June 1, 2018 - March 31, 2019
Interpreted live and historical sports data to support external functions such as match analysis, player recruitment, and athlete monitoring. Collected and structured real-time data from sporting events, ensuring high accuracy and integrity for statistical models.
Quality Assurance / Operational Auditor at Vistakon (Johnson & Johnson Vision Care)
May 1, 2014 - August 31, 2014
Verified process compliance by signing off on both paper and digital records to confirm all manufacturing steps were completed successfully.
Quality Assurance Intern at Johnson & Johnson Vision Care - Vistakon
May 1, 2014 - August 1, 2014
Verified process compliance by signing off on paper and digital records to confirm manufacturing steps were completed successfully.

Education

Bachelor's Degree, Computer Software Engineering with Games at University of Limerick
January 1, 2013 - January 1, 2019
Bachelor's Degree in Computer Software Engineering with Games at University of Limerick
January 1, 2013 - January 1, 2019

Qualifications

ISO 27001 Certification
January 11, 2030 - December 8, 2025
ISO 56000 Certification
January 11, 2030 - December 8, 2025

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Manufacturing, Education

Skills

Experience Level

Jira
Expert
Selenium
Expert