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Hello, I’m Tosin Gabriel Oguntuase, a resilient professional with a Master’s in Artificial Intelligence and a solid IT background. I excel in environments that require empathy, discretion, and sound judgment, and I bring experience in customer service, crisis response, and policy compliance. I am shift-flexible, emotionally mature, and committed to high ethical and quality standards. I enjoy analyzing multimedia content, collaborating with multidisciplinary teams, and applying analytical thinking to protect user safety and policy adherence.…Hello, I’m Tosin Gabriel Oguntuase, a resilient professional with a Master’s in Artificial Intelligence and a solid IT background. I excel in environments that require empathy, discretion, and sound judgment, and I bring experience in customer service, crisis response, and policy compliance. I am shift-flexible, emotionally mature, and committed to high ethical and quality standards. I enjoy analyzing multimedia content, collaborating with multidisciplinary teams, and applying analytical thinking to protect user safety and policy adherence.

Tosin Gabriel Oguntuase

AI Engineer, Data Analyst, Programmer, +2

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Hello, I’m Tosin Gabriel Oguntuase, a resilient professional with a Master’s in Artificial Intelligence and a solid IT background. I excel in environments that require empathy, discretion, and sound judgment, and I bring experience in customer service, crisis response, and policy compliance. I am shift-flexible, emotionally mature, and committed to high ethical and quality standards. I enjoy analyzing multimedia content, collaborating with multidisciplinary teams, and applying analytical thinking to protect user safety and policy adherence.…Hello, I’m Tosin Gabriel Oguntuase, a resilient professional with a Master’s in Artificial Intelligence and a solid IT background. I excel in environments that require empathy, discretion, and sound judgment, and I bring experience in customer service, crisis response, and policy compliance. I am shift-flexible, emotionally mature, and committed to high ethical and quality standards. I enjoy analyzing multimedia content, collaborating with multidisciplinary teams, and applying analytical thinking to protect user safety and policy adherence.

Available to hire

Hello, I’m Tosin Gabriel Oguntuase, a resilient professional with a Master’s in Artificial Intelligence and a solid IT background. I excel in environments that require empathy, discretion, and sound judgment, and I bring experience in customer service, crisis response, and policy compliance.

I am shift-flexible, emotionally mature, and committed to high ethical and quality standards. I enjoy analyzing multimedia content, collaborating with multidisciplinary teams, and applying analytical thinking to protect user safety and policy adherence.

Skills

Microsoft Office

Microsoft Excel

Copywriting

Experience Level

Microsoft Office

Expert

Microsoft Excel

Intermediate

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Resident Support Worker at Various (Feb 2025 – Present)

February 1, 2025 - Present

Provided emotional support and crisis intervention to residents in high-stress situations; Collaborated with multidisciplinary teams to ensure compliance with welfare policies; Maintained vigilance and sensitivity around residents' mental health and personal safety; Administered rules and documented behavioral observations with care and objectivity.

Hospitality Staff at Excel Recruitment

December 1, 2022 - January 31, 2025

Delivered exceptional customer service during high-volume events; Maintained strict adherence to safety, hygiene, and organizational standards; Worked varying shifts including nights and weekends, demonstrating flexibility and endurance.

Customer Service Agent at Tge’el Logistics (Nigeria)

March 1, 2020 - August 31, 2022

Managed customer concerns via phone, email, and social media; Investigated issues thoroughly and escalated according to internal protocols; Adapted communication styles to emotionally sensitive interactions and volatile complaints; Documented findings with accuracy and clarity, maintaining strict confidentiality.

IT Assistant (NYSC) at Mark Construction and Transportation Ltd

November 1, 2017 - November 30, 2018

Supported IT infrastructure needs and policy compliance; Proposed and implemented technical improvements in line with organizational goals.

Server Maintenance Intern at Patchchem Industries

September 1, 2015 - October 31, 2016

Conducted diagnostics and repair on server systems; Ensured data protection and secure handling of sensitive components.

System Analyst at Development Integrated Services Ltd

November 1, 2014 - May 31, 2015

Supported IT operations and project implementations; Stayed updated on evolving regulations and technologies to ensure ongoing compliance.