Available to hire
Senior QA Test Lead with a track record of taking full ownership of the software quality lifecycle, from founding QA departments in startup environments to leading testing for high-stakes government projects. Over 18 years of experience in full-stack testing, process implementation, and cross-functional team leadership. A skilled communicator who excels at bridging the gap between technical teams and business stakeholders, ensuring clear alignment on quality goals and project requirements. Trilingual in English, Spanish, and American Sign Language.
Skills
Experience Level
Language
English
Fluent
Spanish; Castilian
Advanced
Work Experience
Robot Operator at Insight Global
July 1, 2025 - September 30, 2025Leveraged extensive VR expertise to operate humanoid robots for Apptronik, supporting a fast-paced development cycle with real-time robot control, environment staging, and detailed issue documentation.
Senior QA Test Lead | QA Analyst at GeekSI
March 1, 2019 - June 30, 2025Led full QA lifecycle across multiple government projects (VA Telehealth Hub MVP, 508 accessibility testing for AMPL, and VIRP). Built test plans, SOPs, and UA T framework, modernizing processes from waterfall to Agile; managed regression suites and SME activities.
QA Test Lead at EverlyWell
June 1, 2018 - October 31, 2018Established the initial QA process for the health test service platform, configured JIRA to support a new cross-team CI/CD workflow, performed cross-browser/mobile testing, and mentored peers in bug writing.
QA Test Lead | QA Analyst at YouScience
July 1, 2017 - June 30, 2018Sole QA resource; built the QA framework, test procedures, and standards for verification, integration, and regression testing; managed testing for weekly releases across web and mobile platforms.
QA Analyst | QA Engineer at Luna Data Solutions
May 1, 2015 - May 31, 2017Led QA for the rollout of new e-commerce features for RetailMeNot; authored and updated internal automation tooling; developed analytics validation tools; provided production support on high-traffic site.
QA Test Lead, QA Analyst at Communication Services for the Deaf
May 1, 2013 - January 31, 2015Pioneered inaugural QA for Vineya Ruby on Rails web app; implemented cross-browser testing, including IE on OS X via VirtualBox; collaborated with Deaf community stakeholders to ensure accessible testing outcomes.
Lead QA Tester at DocbookMD
July 1, 2012 - April 30, 2013Founded QA processes for HIPAA-compliant messaging app; led functional, regression, and compatibility testing across iOS/Android; documented defects, tracked fixes, and ensured regulatory compliance.
QA Tester at Luna Data Solutions
August 1, 2011 - April 30, 2012Performed QA testing and contributed to automation and data validation; supported production issues during high-traffic periods.
Game Master (Technical Support & Customer Service) at Blizzard Entertainment
July 1, 2010 - July 31, 2011Provided advanced technical support for World of Warcraft; investigated and resolved complex issues, restored accounts, and documented fraud and exploitation cases for security and live-service operations.
QA Analyst | Customer Support & Tools Specialist at Linden Lab
March 1, 2007 - June 30, 2010Progressed from frontline support to QA; tested daily builds, authored in-world diagnostic tools with LSL, and supported live service management and Parature ticketing.
QA Tester at Super Happy Fun Fun
November 1, 2006 - February 28, 2007Performed cross-platform compatibility testing for J2ME mobile games across hundreds of feature phone models; documented platform-specific bugs and supported post-release troubleshooting.
QA Test Lead, QA Game Tester at Aspyr Media
February 1, 2006 - November 30, 2006QA for Mac ports of major titles (e.g., Call of Duty 2, Civilization IV); authored test plans, tracked defects with JIRA/DevTrack, and performed UI/text proofreading for quality assurance.
Education
American Sign Language Studies at Austin Community College
January 1, 2015 - January 1, 2017American Sign Language at ASL School
January 1, 2008 - January 1, 2012Video Editing and Life Drawing at Vista College - Berkeley, CA
January 1, 2001 - January 1, 2002Fine Art, Typography, Layout, 3D Max at A.I. of Houston - Houston, TX
January 1, 1995 - January 1, 1996Computer Science, Fine Art at San Jacinto College - Pasadena, TX
January 1, 1993 - January 1, 1995Qualifications
Industry Experience
Government, Healthcare, Gaming, Education, Financial Services, Media & Entertainment
Skills
Experience Level
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