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I'm a Miami-based Operations & Service Support professional and freelance Video Editor with a passion for helping brands tell impactful stories. With experience in staffing, customer support, and production, I've developed a unique blend of people-focused communication and creative media skills. Currently, I support service operations at Power Depot while creating video content for Sonder 3.0—where I handle concept development, filming, editing, and social media visuals. Whether I'm solving customer needs or crafting narratives through video, I'm driven by organization, creativity, and delivering results that make a difference. Always learning, always creating.…I'm a Miami-based Operations & Service Support professional and freelance Video Editor with a passion for helping brands tell impactful stories. With experience in staffing, customer support, and production, I've developed a unique blend of people-focused communication and creative media skills. Currently, I support service operations at Power Depot while creating video content for Sonder 3.0—where I handle concept development, filming, editing, and social media visuals. Whether I'm solving customer needs or crafting narratives through video, I'm driven by organization, creativity, and delivering results that make a difference. Always learning, always creating.

John Montoya

Video Editor, Content Creator, Filmmaker, +2

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I'm a Miami-based Operations & Service Support professional and freelance Video Editor with a passion for helping brands tell impactful stories. With experience in staffing, customer support, and production, I've developed a unique blend of people-focused communication and creative media skills. Currently, I support service operations at Power Depot while creating video content for Sonder 3.0—where I handle concept development, filming, editing, and social media visuals. Whether I'm solving customer needs or crafting narratives through video, I'm driven by organization, creativity, and delivering results that make a difference. Always learning, always creating.…I'm a Miami-based Operations & Service Support professional and freelance Video Editor with a passion for helping brands tell impactful stories. With experience in staffing, customer support, and production, I've developed a unique blend of people-focused communication and creative media skills. Currently, I support service operations at Power Depot while creating video content for Sonder 3.0—where I handle concept development, filming, editing, and social media visuals. Whether I'm solving customer needs or crafting narratives through video, I'm driven by organization, creativity, and delivering results that make a difference. Always learning, always creating.

Available to hire

I’m a Miami-based Operations & Service Support professional and freelance Video Editor with a passion for helping brands tell impactful stories. With experience in staffing, customer support, and production, I’ve developed a unique blend of people-focused communication and creative media skills.

Currently, I support service operations at Power Depot while creating video content for Sonder 3.0—where I handle concept development, filming, editing, and social media visuals. Whether I’m solving customer needs or crafting narratives through video, I’m driven by organization, creativity, and delivering results that make a difference. Always learning, always creating.

Skills

Adobe After Effects

Adobe Premiere Pro

DaVinci Resolve Studio

Adobe Photoshop

CRM

Experience Level

Adobe After Effects

Expert

Adobe Premiere Pro

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Service Assistant at Power Depot Inc.

July 1, 2025 - Present

Act as a point of contact for service inquiries; schedule service with field technicians; manage work orders, documentation; assist technicians with parts, tools, and documentation; maintain service part inventory and coordinate with purchasing; monitor department metrics; provide administrative support and assist with invoicing and safety compliance.

Outside Sales Representative at Express Employment Professionals

September 1, 2023 - July 1, 2025

Develop and maintain relationships with local businesses to understand their workforce needs and offer customized staffing solutions; conduct outbound sales activities including cold calling, in-person visits, and networking events; present services to decision-makers; collaborate with recruiting; manage CRM pipeline; represent Express at events and consistently meet sales goals.

Freelance Video Editor & Social Media Content Creator at Sonder 3.0

September 1, 2023 - Present

Role focused on shaping the creative vision and executing video content for promotional campaigns. Responsibilities included concept development aligned with brand messaging and audience; on-set production including directing, camera operation, lighting, and sound; post-production editing (Premiere Pro, DaVinci Resolve) with motion graphics (After Effects) as needed; creating platform-optimized social media assets for Instagram and TikTok; ensuring consistency of brand storytelling and delivering content on schedule through collaborative project management.

Healthcare Recruiter at HealthTrust Workforce Solutions

November 1, 2021 - August 31, 2023

Assist Recruiter in helping candidates through hiring and onboarding; maintain candidate profiles; prequalify candidates; submit qualified candidates to recruiters; maintain candidate communication; prepare Social Media content related to open positions; perform reference checks; recruit and source for appropriate jobs; other duties as assigned.

Training Assistant at Chewy

June 1, 2020 - November 30, 2021

Guide new hires in classroom for the full two-week training period; determine best course of action for each new hire; relay Chewy culture, policies, procedures and mindset; engage and coach trainees; monitor progress and address gaps; utilize data to guide decisions on new hire performance and future at the company.

Customer Service Representative at Chewy

August 1, 2018 - June 30, 2020

Engaged with customers to help them shop, solve problems, and set up accounts; research and resolve issues with empathy and proactive problem-solving; multi-channel communication; strive to exceed expectations and deliver great customer experiences.

Campus Safety Supervisor at Johnson & Wales University

August 1, 2015 - August 31, 2018

Supervise security staff; recruit, hire, and train; set performance objectives; coordinate events security; advise departments on security regulations; manage departmental budget; track incident reporting; conduct risk surveys and investigations; operate security systems and issue safety guidance.

Campus Safety Dispatcher at Johnson & Wales University

June 1, 2013 - August 31, 2015

Answer emergency and non-emergency calls; dispatch officers; monitor CCTV; notify emergency services; ensure equipment functionality; maintain 24/7 operations and logs; issue campus-wide alerts when required.

SA Front Desk at SA

September 1, 2009 - May 31, 2013

Provide customer/guest service; assist at front desk; coordinate meetings, activities, and events; maintain reports and inventory; organize files, answer calls, train new hires, and create schedules.