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I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality. Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.…I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality. Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.

Antara Halder

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I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality. Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.…I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality. Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.

Available to hire

I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality.

Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.

Skills

Jira

Selenium

Experience Level

Jira

Expert

Selenium

Intermediate

Language

English

Fluent

Work Experience

Customer Service Agent at Teleperformance

November 1, 2022 - Present

Provide end-to-end customer support, addressing inquiries and resolving issues with empathy and efficiency. Document and escalate recurring technical issues, collaborating with internal teams to improve service quality. Apply QA mindset to identify process gaps and suggest workflow improvements for better user experience.

Senior Software Tester at R S Software

October 1, 2010 - May 1, 2015

Led manual testing efforts for multiple software releases in an Agile environment. Developed and executed detailed test cases and test scripts based on functional specifications. Conducted regression, functional, usability, and system testing to ensure software stability and quality. Logged, tracked, and verified defects using JIRA and Bugzilla. Coordinated with development teams to reproduce issues and validate fixes. Mentored junior testers and participated in peer reviews to maintain test standards.

Software Tester at Connectiva Systems

June 1, 2007 - October 1, 2010

Participated in test planning, requirements review, and test execution phases. Created test data, maintained test environments, and reported defects effectively. Collaborated with developers and business analysts to clarify requirements and test coverage.