Antara Halder
I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions.
About
I am an ISTQB-certified Senior Software Tester with 8+ years of experience in manual testing and a growing passion for delivering customer-centric solutions. I thrive on identifying defects early, designing effective test strategies, and collaborating cross-functionally to raise quality.
Currently I am in a customer service role, applying a user-first mindset to resolve issues and improve workflows. My dual focus on quality and customer satisfaction helps me bridge development and user needs, leading to improved satisfaction scores and positive feedback.
- 11 years' experience
- Joined December 2025
Industry experience
- Software & Internet
- Professional Services
- Telecommunications
More experts in Edinburgh, United Kingdom
Work experience
Provide end-to-end customer support, addressing inquiries and resolving issues with empathy and efficiency. Document and escalate recurring technical issues, collaborating with internal teams to improve service quality. Apply QA mindset to identify process gaps and suggest workflow improvements for better user experience.
Led manual testing efforts for multiple software releases in an Agile environment. Developed and executed detailed test cases and test scripts based on functional specifications. Conducted regression, functional, usability, and system testing to ensure software stability and quality. Logged, tracked, and verified defects using JIRA and Bugzilla. Coordinated with development teams to reproduce issues and validate fixes. Mentored junior testers and participated in peer reviews to maintain test standards.
Participated in test planning, requirements review, and test execution phases. Created test data, maintained test environments, and reported defects effectively. Collaborated with developers and business analysts to clarify requirements and test coverage.
Certifications and awards
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