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Hello, I'm Gurudatta G Kulkarni, a capable Technical Support professional with over two years of experience helping users resolve computer, mobile, and peripheral issues. I have a strong focus on usability and security and am comfortable working independently to investigate and troubleshoot problems. I enjoy delivering friendly, clear guidance and ensuring customers can maximize product impact. Throughout my roles at VJIT SERVICES and TechMahindra for Flipkart, I built a track record of quick issue resolution, proactive communication, and thorough documentation. I strive to improve user satisfaction by offering creative solutions, collaborating across teams, and providing reliable remote assistance.…Hello, I'm Gurudatta G Kulkarni, a capable Technical Support professional with over two years of experience helping users resolve computer, mobile, and peripheral issues. I have a strong focus on usability and security and am comfortable working independently to investigate and troubleshoot problems. I enjoy delivering friendly, clear guidance and ensuring customers can maximize product impact. Throughout my roles at VJIT SERVICES and TechMahindra for Flipkart, I built a track record of quick issue resolution, proactive communication, and thorough documentation. I strive to improve user satisfaction by offering creative solutions, collaborating across teams, and providing reliable remote assistance.

GURUDATTA G KULKARNI

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Hello, I'm Gurudatta G Kulkarni, a capable Technical Support professional with over two years of experience helping users resolve computer, mobile, and peripheral issues. I have a strong focus on usability and security and am comfortable working independently to investigate and troubleshoot problems. I enjoy delivering friendly, clear guidance and ensuring customers can maximize product impact. Throughout my roles at VJIT SERVICES and TechMahindra for Flipkart, I built a track record of quick issue resolution, proactive communication, and thorough documentation. I strive to improve user satisfaction by offering creative solutions, collaborating across teams, and providing reliable remote assistance.…Hello, I'm Gurudatta G Kulkarni, a capable Technical Support professional with over two years of experience helping users resolve computer, mobile, and peripheral issues. I have a strong focus on usability and security and am comfortable working independently to investigate and troubleshoot problems. I enjoy delivering friendly, clear guidance and ensuring customers can maximize product impact. Throughout my roles at VJIT SERVICES and TechMahindra for Flipkart, I built a track record of quick issue resolution, proactive communication, and thorough documentation. I strive to improve user satisfaction by offering creative solutions, collaborating across teams, and providing reliable remote assistance.

Available to hire

Hello, I’m Gurudatta G Kulkarni, a capable Technical Support professional with over two years of experience helping users resolve computer, mobile, and peripheral issues. I have a strong focus on usability and security and am comfortable working independently to investigate and troubleshoot problems. I enjoy delivering friendly, clear guidance and ensuring customers can maximize product impact.

Throughout my roles at VJIT SERVICES and TechMahindra for Flipkart, I built a track record of quick issue resolution, proactive communication, and thorough documentation. I strive to improve user satisfaction by offering creative solutions, collaborating across teams, and providing reliable remote assistance.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Kannada

Fluent

English

Fluent

Hindi

Advanced

Marathi (Marāṭhī)

Advanced

Work Experience

Technical Support at VJIT SERVICES

August 1, 2022 - August 1, 2024

Handled application installations, remote technical assistance, and technical troubleshooting. Demonstrated strong customer experience management and technical instruction. Performed issue research, remote desktop support, and documented/updated case notes. Collected, analyzed and reported data for operational planning, and collaborated with multiple departments to resolve complex issues quickly. Delivered remote assistance using screen sharing and keyboard/mouse control, and tracked customer requests from initial contact through resolution.

Customer Support Associate (Blended Process) at TechMahindra For Flipkart

August 1, 2024 - December 1, 2024

Handled customer queries via chat, email, and phone. Identified customer needs, provided guidance or escalated for advanced support, and ensured timely resolution. Maintained deadlines and collaborated with team members to improve customer satisfaction and product support.