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Hi, I'm Sara Echtouki. I'm a multilingual Customer Service Specialist with over 12 years of experience supporting international clients in French, Arabic, and English. I handle inquiries and complaints across phone, email, chat, and social media, always aiming to deliver seamless, high-quality customer experiences and build lasting relationships. I'm adept at learning new tools and technologies quickly, and I thrive in fast-paced environments. I coordinate with suppliers and logistics partners to ensure timely delivery, manage social media engagement for a 36,000+ follower brand, and consistently strive to maintain high customer satisfaction.…Hi, I'm Sara Echtouki. I'm a multilingual Customer Service Specialist with over 12 years of experience supporting international clients in French, Arabic, and English. I handle inquiries and complaints across phone, email, chat, and social media, always aiming to deliver seamless, high-quality customer experiences and build lasting relationships. I'm adept at learning new tools and technologies quickly, and I thrive in fast-paced environments. I coordinate with suppliers and logistics partners to ensure timely delivery, manage social media engagement for a 36,000+ follower brand, and consistently strive to maintain high customer satisfaction.

Sara Echtouki

Graphic Designer, Brand Designer, Web Designer, +2

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Hi, I'm Sara Echtouki. I'm a multilingual Customer Service Specialist with over 12 years of experience supporting international clients in French, Arabic, and English. I handle inquiries and complaints across phone, email, chat, and social media, always aiming to deliver seamless, high-quality customer experiences and build lasting relationships. I'm adept at learning new tools and technologies quickly, and I thrive in fast-paced environments. I coordinate with suppliers and logistics partners to ensure timely delivery, manage social media engagement for a 36,000+ follower brand, and consistently strive to maintain high customer satisfaction.…Hi, I'm Sara Echtouki. I'm a multilingual Customer Service Specialist with over 12 years of experience supporting international clients in French, Arabic, and English. I handle inquiries and complaints across phone, email, chat, and social media, always aiming to deliver seamless, high-quality customer experiences and build lasting relationships. I'm adept at learning new tools and technologies quickly, and I thrive in fast-paced environments. I coordinate with suppliers and logistics partners to ensure timely delivery, manage social media engagement for a 36,000+ follower brand, and consistently strive to maintain high customer satisfaction.

Available to hire

Hi, I’m Sara Echtouki. I’m a multilingual Customer Service Specialist with over 12 years of experience supporting international clients in French, Arabic, and English. I handle inquiries and complaints across phone, email, chat, and social media, always aiming to deliver seamless, high-quality customer experiences and build lasting relationships.

I’m adept at learning new tools and technologies quickly, and I thrive in fast-paced environments. I coordinate with suppliers and logistics partners to ensure timely delivery, manage social media engagement for a 36,000+ follower brand, and consistently strive to maintain high customer satisfaction.

Skills

CRM

Microsoft Office

Copywriting

Experience Level

CRM

Expert

Microsoft Office

Intermediate

Copywriting

Intermediate

Language

Arabic

Fluent

French

Fluent

English

Advanced

Work Experience

Customer Relations & Co-Manager at SARA CAFTAN SARL

January 1, 2012 - January 1, 2025

Handled daily customer support across multiple channels (phone, email, social media), ensuring efficient resolution and long-term satisfaction. Maintained and grew a portfolio of national and international clients, building strong relationships and repeat business. Resolved complex issues with empathy and professionalism, ensuring client trust and loyalty. Coordinated with suppliers and logistics partners to guarantee timely delivery and service. Managed company’s social media presence (36,000+ followers), providing engagement and real-time customer support.