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Hi, I’m Jaci Mudd. I’m a results-driven Client Services leader with 14+ years of experience managing strategic account relationships and driving revenue. I guide cross-functional teams through complex technology projects (B2B/B2C SaaS) as a trusted advisor, helping clients at all levels—from operations to the C-suite—achieve meaningful outcomes. I’m passionate about coaching teams, fostering collaborative culture, and growing wallet share while delivering measurable business value. I thrive on turning challenges into collaborative, creative solutions. I enjoy mentoring teammates, driving cross-functional alignment, and continuously growing in fast-paced environments. Outside of work, I’m dedicated to advocacy and community involvement, including CASA work to support children who’ve experienced abuse and neglect.…Hi, I’m Jaci Mudd. I’m a results-driven Client Services leader with 14+ years of experience managing strategic account relationships and driving revenue. I guide cross-functional teams through complex technology projects (B2B/B2C SaaS) as a trusted advisor, helping clients at all levels—from operations to the C-suite—achieve meaningful outcomes. I’m passionate about coaching teams, fostering collaborative culture, and growing wallet share while delivering measurable business value. I thrive on turning challenges into collaborative, creative solutions. I enjoy mentoring teammates, driving cross-functional alignment, and continuously growing in fast-paced environments. Outside of work, I’m dedicated to advocacy and community involvement, including CASA work to support children who’ve experienced abuse and neglect.

Jaci Mudd

Project Manager, Designer, Graphic Designer, +2

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Hi, I’m Jaci Mudd. I’m a results-driven Client Services leader with 14+ years of experience managing strategic account relationships and driving revenue. I guide cross-functional teams through complex technology projects (B2B/B2C SaaS) as a trusted advisor, helping clients at all levels—from operations to the C-suite—achieve meaningful outcomes. I’m passionate about coaching teams, fostering collaborative culture, and growing wallet share while delivering measurable business value. I thrive on turning challenges into collaborative, creative solutions. I enjoy mentoring teammates, driving cross-functional alignment, and continuously growing in fast-paced environments. Outside of work, I’m dedicated to advocacy and community involvement, including CASA work to support children who’ve experienced abuse and neglect.…Hi, I’m Jaci Mudd. I’m a results-driven Client Services leader with 14+ years of experience managing strategic account relationships and driving revenue. I guide cross-functional teams through complex technology projects (B2B/B2C SaaS) as a trusted advisor, helping clients at all levels—from operations to the C-suite—achieve meaningful outcomes. I’m passionate about coaching teams, fostering collaborative culture, and growing wallet share while delivering measurable business value. I thrive on turning challenges into collaborative, creative solutions. I enjoy mentoring teammates, driving cross-functional alignment, and continuously growing in fast-paced environments. Outside of work, I’m dedicated to advocacy and community involvement, including CASA work to support children who’ve experienced abuse and neglect.

Available to hire

Hi, I’m Jaci Mudd. I’m a results-driven Client Services leader with 14+ years of experience managing strategic account relationships and driving revenue. I guide cross-functional teams through complex technology projects (B2B/B2C SaaS) as a trusted advisor, helping clients at all levels—from operations to the C-suite—achieve meaningful outcomes. I’m passionate about coaching teams, fostering collaborative culture, and growing wallet share while delivering measurable business value.

I thrive on turning challenges into collaborative, creative solutions. I enjoy mentoring teammates, driving cross-functional alignment, and continuously growing in fast-paced environments. Outside of work, I’m dedicated to advocacy and community involvement, including CASA work to support children who’ve experienced abuse and neglect.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Strategic Account Director/Engagement Manager at Perficient

November 1, 2022 - August 1, 2023

Managed top-tier client relationships and led the creation of comprehensive process documentation for the newly established client service team. Effectively managed 3-5 clients generating $3M-$5M in annual revenue each. Conducted Quarterly Business Reviews (QBRs) to showcase solution results and identify opportunities for enhanced client success and future projects. Collaborated with sales and cross-functional teams to upsell new business into current clients. Secured a project totaling $304K within the first month of onboarding a new client by building a relationship with the CIO. Authored process documentation for the new client services team and led the hiring process for the function.

Director of Client Services, Digital Experience at ICF Next

September 1, 2021 - November 1, 2022

Managed client relationships and supported new business development. Managed multiple key clients generating $2.5M+ each, exceeding target by 120% and outperforming profit and revenue goals. Built trusted partnerships with Directors, VPs, and C-level executives; maintained transparent communications and acted as problem solver, product and implementation resource. Led multiple projects, tracked budgets, and ensured adherence to SOWs. Drove cross-functional collaboration to sell and onboard Adobe Assets, ACS, Target, Sites, and Workfront. Gathered requirements and developed LOEs for new projects, increasing Adobe Suite revenue. Consistently received high client satisfaction scores (8-10/10). Contributed to proposal efforts, securing 3 wins and $3M in annual revenue. Conducted QBRs and authored proposals, SOWs, and change orders.

Sr. Account Manager of Client Services at Epsilon

January 1, 2020 - January 1, 2021

Developed and led the Junior Account Team (new graduates) in account management, digital and email marketing, and technical solutions. Built strong client relationships, managed billing and status meetings, and conducted QBRs to exceed expectations. Analyzed client data to design upsell/cross-sell strategies, expanding existing business and increasing revenue. Coached and mentored teams, resulting in promotions and new roles within the organization.

Account Manager

January 1, 2017 - January 1, 2020

Won business from a competitor within 2 months for an existing key client; managed large pharma email and database programs, increasing year-over-year revenue by 25-50%. Initiated cross-training across account teams and guided multi-disciplinary collaboration to meet client objectives. Led campaign management workloads and documentation, enabling on-time delivery and improving daily process efficiency. Orchestrated client email system migration with improved efficiency and high client satisfaction.

Senior Account Executive

January 1, 2015 - January 1, 2017

Analyzed data to support marketing and audience targeting, managed email, SMS, and data needs for a major CPG client, and drove 10-year relationships through consistent program management and performance insights. Led cross-team collaboration to improve processes and delivered timely campaigns.

Account Coordinator

January 1, 2011 - January 1, 2014

Created email and SMS campaigns, educated customers on products, and managed client communications. Maintained campaign documentation and collaborated with online solutions teams to enable data-driven media buying and look-alike model development.

Technology Executive Administrator

January 1, 2009 - January 1, 2011

Supported 5 Vice Presidents, handling administrative and coordination duties to enable executive-level operations.