Customer-oriented professional with extensive experience in hospitality, retail, client service, communication, and support roles. Proven ability to build rapport, resolve issues, upsell services, and handle high-pressure environments. Multilingual stenography specialist providing high-level support to judges across Cyprus, with proficiency in real-time transcription, case documentation, and maintaining confidentiality in fast-paced judicial settings.

Rafaela Chatzistylli

Customer-oriented professional with extensive experience in hospitality, retail, client service, communication, and support roles. Proven ability to build rapport, resolve issues, upsell services, and handle high-pressure environments. Multilingual stenography specialist providing high-level support to judges across Cyprus, with proficiency in real-time transcription, case documentation, and maintaining confidentiality in fast-paced judicial settings.

Available to hire

Customer-oriented professional with extensive experience in hospitality, retail, client service, communication, and support roles. Proven ability to build rapport, resolve issues, upsell services, and handle high-pressure environments. Multilingual stenography specialist providing high-level support to judges across Cyprus, with proficiency in real-time transcription, case documentation, and maintaining confidentiality in fast-paced judicial settings.

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Language

Greek, Modern
Fluent
English
Advanced
German
Intermediate

Work Experience

Customer Service & Hospitality Roles at Various (Cyprus)
January 1, 2006 - January 1, 2015
Welcomed customers, processed payments, upsold products, and maintained service quality.
Assistant Manager at Kafeneion Meres Argias
January 1, 2014 - January 1, 2016
Managed customer interactions, stock, supplier contact, finances, and event preparations.
Support Worker at Various UK Employers
January 1, 2016 - January 1, 2020
Built rapport, problem-solved daily situations, and documented actions.
Medical Interpreter at Various
January 1, 2020 - January 1, 2022
Facilitated communication, accuracy, neutrality, and confidence.
Stenotypographer at Cyprus Judiciary (Supreme Court / District Courts)
January 1, 2024 - Present
Supported legal environments through accurate transcription, real-time transcription, case documentation, I-Justice system management, and witness document organization.

Education

Bachelor’s Degree in Modern Languages and European Studies at University of Cyprus
January 1, 2010 - January 1, 2015
Film & Image Interpretation Course at University of London
January 1, 2017 - January 1, 2017
Stenotypography Certification at Galatariotis Technical
January 1, 2023 - January 1, 2024

Qualifications

Stenotypography Certification
January 1, 2023 - January 1, 2024

Industry Experience

Travel & Hospitality, Retail, Government, Professional Services, Education