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Hi, I’m Jenny Silva, a Senior QA Engineer and SDET based in Charlotte, NC with 15 years of experience ensuring software quality across telecom, technology, and enterprise platforms. I specialize in automated testing, building scalable QA strategies, and embedding tests into CI/CD pipelines to accelerate delivery and reduce production defects. I thrive in agile environments, mentor QA teams, and partner with product and engineering to define sprint deliverables, risk-based test plans, and release validation. My automation frameworks (WebDriverIO, Playwright, Silk Test, TestCafe) and tools (Applitools, Jira, GitHub Actions) help teams ship confidently on high-visibility projects.…Hi, I’m Jenny Silva, a Senior QA Engineer and SDET based in Charlotte, NC with 15 years of experience ensuring software quality across telecom, technology, and enterprise platforms. I specialize in automated testing, building scalable QA strategies, and embedding tests into CI/CD pipelines to accelerate delivery and reduce production defects. I thrive in agile environments, mentor QA teams, and partner with product and engineering to define sprint deliverables, risk-based test plans, and release validation. My automation frameworks (WebDriverIO, Playwright, Silk Test, TestCafe) and tools (Applitools, Jira, GitHub Actions) help teams ship confidently on high-visibility projects.

Jenny Silva

QA Engineer, Programmer, Web Developer, +2

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Hi, I’m Jenny Silva, a Senior QA Engineer and SDET based in Charlotte, NC with 15 years of experience ensuring software quality across telecom, technology, and enterprise platforms. I specialize in automated testing, building scalable QA strategies, and embedding tests into CI/CD pipelines to accelerate delivery and reduce production defects. I thrive in agile environments, mentor QA teams, and partner with product and engineering to define sprint deliverables, risk-based test plans, and release validation. My automation frameworks (WebDriverIO, Playwright, Silk Test, TestCafe) and tools (Applitools, Jira, GitHub Actions) help teams ship confidently on high-visibility projects.…Hi, I’m Jenny Silva, a Senior QA Engineer and SDET based in Charlotte, NC with 15 years of experience ensuring software quality across telecom, technology, and enterprise platforms. I specialize in automated testing, building scalable QA strategies, and embedding tests into CI/CD pipelines to accelerate delivery and reduce production defects. I thrive in agile environments, mentor QA teams, and partner with product and engineering to define sprint deliverables, risk-based test plans, and release validation. My automation frameworks (WebDriverIO, Playwright, Silk Test, TestCafe) and tools (Applitools, Jira, GitHub Actions) help teams ship confidently on high-visibility projects.

Available to hire

Hi, I’m Jenny Silva, a Senior QA Engineer and SDET based in Charlotte, NC with 15 years of experience ensuring software quality across telecom, technology, and enterprise platforms. I specialize in automated testing, building scalable QA strategies, and embedding tests into CI/CD pipelines to accelerate delivery and reduce production defects.

I thrive in agile environments, mentor QA teams, and partner with product and engineering to define sprint deliverables, risk-based test plans, and release validation. My automation frameworks (WebDriverIO, Playwright, Silk Test, TestCafe) and tools (Applitools, Jira, GitHub Actions) help teams ship confidently on high-visibility projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Quality Assurance Engineer at Red Ventures

February 1, 2019 - Present

Lead development of automated test plans and visual regression scripts using WebDriverIO and Applitools, embedding automation into CI/CD with GitHub Actions and Slack. Partner cross-functionally with Product Owners and Engineers to define sprint deliverables, resulting in defect-free production releases. Scope, execute, and validate weekly agile sprint work, ensuring continuous integration pipelines deliver high-confidence releases. Facilitate defect triage and post-release validations, enhancing defect resolution times and sprint efficiency.

QA Analyst at Red Ventures

April 1, 2017 - February 28, 2019

Designed and executed functional, regression, and backend testing strategies for enterprise-grade platforms. Automated UI + backend testing with TestCafe and SQL validation via AQT/DataGrip. Owned QA for partner-facing projects including release validation, defect reporting, and stakeholder communication.

QA Analyst at ACN Inc.

May 1, 2014 - December 31, 2016

Drove the QA team’s transition to Agile, quadrupling annual project throughput. Designed automation suites with Silk Test, managed test artifacts in Silk Central, and implemented risk-based test plans. Performed regression, white-box, and system integration testing while partnering with supply chain/logistics for device rollouts. Managed ServiceNow defect lifecycle and sprint planning.

UAT Tester / Operations Specialist at ACN Inc.

March 1, 2011 - May 31, 2014

Designed UAT scenarios, performed SQL-based validations, and documented provisioning workflows with Visio. Provided QA sign-off for telecom systems, ensuring smooth production launches.

Provisioning Coordinator & Support at ACN Inc.

January 1, 2007 - December 31, 2011

Directed pre-alpha/alpha test cycles, created training documentation, and supported cross-functional teams during large-scale telecom rollouts.

Provisioning & Customer Support at CMC Telecom

January 1, 2002 - December 31, 2007

Managed telecom order entry, transitioned operations to facilities-based reseller services, and delivered high-volume customer support.