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I’m a Quality Assurance leader with over 18 years of experience driving SDLC/STLC improvements and leading diverse QA teams across multiple industries. I excel at building scalable test strategies, collaborating across functions to raise code quality, and delivering reliable deployments for complex hardware/software platforms. Throughout my career I’ve led QA initiatives across embedded systems, cloud-based services, and AI/ML-enabled infrastructure, coordinating efforts from rack-level hardware validation to end-to-end software testing. I’m passionate about mentoring teams, refining processes, and delivering measurable quality improvements for stakeholders and customers.…I’m a Quality Assurance leader with over 18 years of experience driving SDLC/STLC improvements and leading diverse QA teams across multiple industries. I excel at building scalable test strategies, collaborating across functions to raise code quality, and delivering reliable deployments for complex hardware/software platforms. Throughout my career I’ve led QA initiatives across embedded systems, cloud-based services, and AI/ML-enabled infrastructure, coordinating efforts from rack-level hardware validation to end-to-end software testing. I’m passionate about mentoring teams, refining processes, and delivering measurable quality improvements for stakeholders and customers.

Vikram Sidhu

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I’m a Quality Assurance leader with over 18 years of experience driving SDLC/STLC improvements and leading diverse QA teams across multiple industries. I excel at building scalable test strategies, collaborating across functions to raise code quality, and delivering reliable deployments for complex hardware/software platforms. Throughout my career I’ve led QA initiatives across embedded systems, cloud-based services, and AI/ML-enabled infrastructure, coordinating efforts from rack-level hardware validation to end-to-end software testing. I’m passionate about mentoring teams, refining processes, and delivering measurable quality improvements for stakeholders and customers.…I’m a Quality Assurance leader with over 18 years of experience driving SDLC/STLC improvements and leading diverse QA teams across multiple industries. I excel at building scalable test strategies, collaborating across functions to raise code quality, and delivering reliable deployments for complex hardware/software platforms. Throughout my career I’ve led QA initiatives across embedded systems, cloud-based services, and AI/ML-enabled infrastructure, coordinating efforts from rack-level hardware validation to end-to-end software testing. I’m passionate about mentoring teams, refining processes, and delivering measurable quality improvements for stakeholders and customers.

Available to hire

I’m a Quality Assurance leader with over 18 years of experience driving SDLC/STLC improvements and leading diverse QA teams across multiple industries. I excel at building scalable test strategies, collaborating across functions to raise code quality, and delivering reliable deployments for complex hardware/software platforms.

Throughout my career I’ve led QA initiatives across embedded systems, cloud-based services, and AI/ML-enabled infrastructure, coordinating efforts from rack-level hardware validation to end-to-end software testing. I’m passionate about mentoring teams, refining processes, and delivering measurable quality improvements for stakeholders and customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Senior QA Manager (AI/LLM/ML) at Jabil Inc

June 1, 2025 - September 1, 2025

Led a team of 20 cross-functional lab QA professionals focusing on rack-mounted server hardware, software, automation, and network test activities. Implemented RCA and Process Quality Alert practices to optimize testing workflows. Spearheaded testing of SDNs for AI/ML servers used in next-generation data centers and SD-LAN/SD-WAN technologies. Generated network traffic with IXIA, captured logs with Wireshark and Splunk, and collaborated with automation to create reusable Python-based test suites; triaged bugs in JIRA. Managed CI/CD pipelines in GitLab and Bitbucket. Oversaw hardware refurbishment, end-to-end rack testing, firmware/software installation, and kernel-level certification. Authored test plans in Azure DevOps and JIRA and produced reports for customers and executives.

Senior QA Engineer at Hard Rock Digital

June 1, 2024 - January 1, 2025

Led QA for hardware BIOS & Linux-based kiosks, web services, and mobile apps on an AWS-hosted betting platform. Executed A/B, regression, and compatibility testing across multiple hardware platforms, and led Generative AI/LLM/ML testing for fantasy sports apps. Conducted ADA testing for WCAG 2.0/2.1 and led manual and automated testing for GraphQL and APIs, leveraging Grafana Cloud, Databricks, Postman, and Python; maintained robust CI/CD practices. Coordinated 4G/5G cellular testing and Layer 2/3 protocol validation, and tracked results in Jira/Confluence.

Senior QA Test Lead/QA Manager at IntelliSquare (Contract)

August 1, 2022 - May 1, 2024

Led cross-functional embedded SDET, QA, and UAT teams for CDN hardware/software. Defined test plans and strategy for multiple releases and directed DevOps pipelines. Implemented KPIs for bug triaging and story management, oversaw manual and automated test case development across headless Linux servers and various browsers, contributed to automated API frameworks, and led regression testing for video streaming and network equipment. Facilitated Agile ceremonies and provided executive progress summaries.

Senior QA Manager at Whole Foods Market (Contract)

March 1, 2022 - August 1, 2022

Managed a global QA team of 18 testing embedded retail software systems (RPOS), pre-releases for in-lab beta tests, and automated self-checkout lanes via mobile payments. Integrated 3rd party payments solutions and gateways, created SAAS-focused test plans, and automated in-lab test scenarios for devices from multiple vendors. Utilized Snowflake for data automation and led UI automation for kiosk features with WCAG accessibility, Linux/Windows/iOS/Android testing, firmware updates, and quarterly budgeting/resource planning.

Senior Mobile QA Lead/Manager at Alfi Inc

June 1, 2021 - February 1, 2022

Tested Generative AI advertisements for ride-share apps; provisioned and maintained lab hardware and embedded software on macOS/iOS and Android devices. Tested native apps (React Native, Kotlin) hosted on AWS Lambda, and assessed AI-driven features. Managed device APIs via Postman, leveraged ADB/Xcode, and utilized Wireshark for network traffic analysis. Executed smoke, sanity, regression, and UAT tests across AI-enabled releases; conducted stress testing of hardware/software platforms.

Senior QA Manager at Xcel Energy (Contract)

September 1, 2020 - May 1, 2021

Mentored a 14-person QA team and led QA for Schneider Electric ADMS/OMS embedded Linux RTOS-based devices within a SCADA framework. Conducted daily stand-ups, weekly Scrum ceremonies, and peer reviews. Automated field test scenarios using UiPath and TestComplete.

QA Test Lead at Comcast – VIPER (Contract)

January 1, 2019 - April 1, 2020

Directed QA for DOCSIS CPE devices, Set Top Boxes, and OTT platforms using DASH/HLS and DAI techniques. Performed accessibility testing per Section 508 WCAG; configured and troubleshot lab servers and CPE equipment. Used GitHub for CI/CD and vendor SDKs to build packages for embedded devices; collaborated with CDN/DOCSIS teams to test geo-content and blackout services; utilized Charles Proxy for network data analysis and latency testing; tracked requirements and regression in qTest and Python scripts.

Senior QA Engineering Lead at Charter Communications (Contract)

December 1, 2017 - December 1, 2018

Led a team of 10 QA professionals validating DOCSIS 2.0/3.0 lab equipment, CMTS, cable modems, and Set Top Boxes; performed end-to-end testing against vendor software/firmware per Cable Labs and 802.11ax Wi-Fi standards. Drove end-to-end testing lifecycle, created Linux-based automation scripts, triaged bugs in JIRA, and conducted ADA/WCAG testing for client/server manifests and OTT apps using DASH/HLS.

Senior QA Engineer at Sentient Energy

March 1, 2017 - December 1, 2017

Worked on embedded software with Linux-based RTOS; gathered system requirements, used Splunk for monitoring and log triage, and analyzed cellular 3G/4G traffic with Wireshark. Reproduced customer issues in the lab and performed lab-based validation.

Senior QA Manager at AT&T (Contract)

September 1, 2016 - March 1, 2017

Led a 16-person QA team for embedded TCP/IP infrastructure migration to Domain 2.0 on KVM/VMware VNFs, SD-V-LAN/SD-WAN gateways. Coordinated parallel testing across RHEL KVM, STB, and OTT platforms; validated DAI features; ensured WCAG compliance and lab readiness; captured data with Wireshark/Splunk and used IXIA for latency/performance testing; collaborated across onshore/offshore teams to deploy cloud sites.

Senior QA Test Manager at Verizon (Contract)

January 1, 2016 - September 1, 2016

Led a 12-person QA team validating embedded Linux-based CPE infrastructure; performed rack-mounted hardware testing and regression across legacy DOCSIS, FiOS, and Wi-Fi/native apps on iOS/Android. Coordinated automation efforts for regression testing and cross-platform WCAG testing; captured network traffic and logs via appropriate tools; validated OTT streaming services.

Senior QA Engineer at ASML (Contract)

November 1, 2014 - November 1, 2015

Supported ASML's Deep UV and EUV lithography machines with embedded Linux/Unix RTOS; installed, configured, and troubleshooted complex subsystems and network issues; utilized ClearCase for version control and leveraged Python scripts to automate robotics subsystems; contributed to unit, load, and UAT testing.

Senior QA Engineer at GE Inspection Technologies

October 1, 2011 - November 1, 2014

Senior QA Engineer working on embedded systems for industrial imaging equipment; conducted lab testing, cross-functional collaboration, and scripting to support validation efforts in a Linux RTOS environment.

Senior QA Engineer at Cisco Systems

March 1, 2011 - October 1, 2011

Senior QA Engineer focusing on networking hardware validation, rack-mounted equipment, and regression testing; contributed to test automation and issue triage in a fast-paced lab environment.

QA Engineer at Comcast

July 1, 2010 - March 1, 2011

QA Engineer validating DOCSIS/OTT platforms and set-top devices; performed regression testing, tested OTT content using DASH/HLS, and supported lab testing across multiple devices and platforms.

QA Engineer at Quest Software

July 1, 2009 - July 1, 2010

QA Engineer working on software validation in a lab environment with scripting for automation and validation tasks.

QA Validation Engineer at Verizon

July 1, 2007 - July 1, 2009

QA Validation Engineer supporting telecom equipment validation and embedded software testing in a lab environment.

Senior QA Manager (AI/LLM/ML) at Jabil Inc (Contract)

June 1, 2025 - September 1, 2025

Led a team of 20 cross-functional lab QA professionals, implementing RCA and Process Quality Alerts, testing SDN and AI/ML servers, generating network traffic with IXIA, collecting logs with Wireshark/Splunk, and triaging bugs in JIRA. Coordinated automation with Python and managed CI/CD pipelines in GitLab/Bitbucket. Oversaw end-to-end hardware bring-up, RTL burn-in, kernel verification, and API testing via Postman; authored test plans and tested Linux kernel-certified data models per customer specs.

Senior QA Test Lead/QA Manager at IntelliSquare

August 1, 2022 - May 1, 2024

Led cross-functional embedded SDET, QA, and UAT teams working on Layer 2/3 network solutions for CDN hardware/software. Defined test plans and strategies for multiple releases and guided DevOps pipelines. Oversaw manual and automated test case development across headless Linux servers and multiple operating systems; contributed to an automated API framework using Postman, Python, and in-house Linux-based automation. Created regression test plans for end-to-end video streaming tests and network equipment; facilitated Agile ceremonies and provided coaching to junior QA engineers; delivered weekly executive progress summaries.