Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a QA professional with 12+ years of IT experience focused on QA and ServiceNow platform testing. I have led SIT, UAT, and BRT phases across domains including NSW Police, Telecom, and Banking & Insurance, ensuring ITIL-aligned processes and security standards are met. I excel at translating business requirements into effective test strategies, coordinating across cross-functional teams, and delivering clear test reports with actionable insights. I am proficient in API testing, automation (TOSCA, Selenium), and ServiceNow modules (ITSM, ITOM, ITBM, CSM).…I am a QA professional with 12+ years of IT experience focused on QA and ServiceNow platform testing. I have led SIT, UAT, and BRT phases across domains including NSW Police, Telecom, and Banking & Insurance, ensuring ITIL-aligned processes and security standards are met. I excel at translating business requirements into effective test strategies, coordinating across cross-functional teams, and delivering clear test reports with actionable insights. I am proficient in API testing, automation (TOSCA, Selenium), and ServiceNow modules (ITSM, ITOM, ITBM, CSM).

ABHEY BAJAJ

QA Engineer, Web Developer, Front-End Developer, +2





I am a QA professional with 12+ years of IT experience focused on QA and ServiceNow platform testing. I have led SIT, UAT, and BRT phases across domains including NSW Police, Telecom, and Banking & Insurance, ensuring ITIL-aligned processes and security standards are met. I excel at translating business requirements into effective test strategies, coordinating across cross-functional teams, and delivering clear test reports with actionable insights. I am proficient in API testing, automation (TOSCA, Selenium), and ServiceNow modules (ITSM, ITOM, ITBM, CSM).…I am a QA professional with 12+ years of IT experience focused on QA and ServiceNow platform testing. I have led SIT, UAT, and BRT phases across domains including NSW Police, Telecom, and Banking & Insurance, ensuring ITIL-aligned processes and security standards are met. I excel at translating business requirements into effective test strategies, coordinating across cross-functional teams, and delivering clear test reports with actionable insights. I am proficient in API testing, automation (TOSCA, Selenium), and ServiceNow modules (ITSM, ITOM, ITBM, CSM).

Available to hire

I am a QA professional with 12+ years of IT experience focused on QA and ServiceNow platform testing. I have led SIT, UAT, and BRT phases across domains including NSW Police, Telecom, and Banking & Insurance, ensuring ITIL-aligned processes and security standards are met.

I excel at translating business requirements into effective test strategies, coordinating across cross-functional teams, and delivering clear test reports with actionable insights. I am proficient in API testing, automation (TOSCA, Selenium), and ServiceNow modules (ITSM, ITOM, ITBM, CSM).

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

ServiceNow Quality Assurance Engineer at NSW Police Force

July 1, 2025 - Present

Participated in QA activities for large ServiceNow implementations in government services. Led SIT and UAT across ServiceNow CSM and ITSM modules, created/executed detailed test cases, and managed test reporting and defect traceability via ServiceNow. Collaborated with technology directors, delivery leads, and product managers to align UAT strategy with client delivery needs and timelines.

Senior Test Analyst / QA Test Lead – ServiceNow at Optus

June 1, 2022 - June 1, 2025

Analyzed business requirements to define testing scope and objectives; developed detailed test plans; led SIT, UAT, and release testing across ServiceNow ITSM/CSM modules; coordinated defect triage and resolution; managed test environments and data; delivered test summary reports with root cause analysis; supported UAT with business users.

Senior QA Analyst / Test Lead – ServiceNow Projects at Wipro Ltd. – Optus (Sydney, Australia)

May 1, 2018 - June 1, 2022

Led end-to-end testing lifecycle across DevOps and Agile projects; prepared SIT/UAT/BRT test strategies; automated regression tests with TOSCA and Selenium; collaborated with BAs, developers, and service providers; delivered UAT support and training; tested ServiceNow integration with Salesforce.

Senior Software Engineer at Wipro Ltd. – Suncorp Insurance (India)

October 1, 2015 - April 1, 2018

Developed and executed test strategies for web-based insurance applications; managed functional, regression, and smoke testing; automated key regression scenarios; participated in Agile ceremonies; ensured QA/UAT readiness.

Test Analyst at Wipro Ltd. – Credit Suisse (India)

August 1, 2012 - October 1, 2015

Created test plans and scenarios for ETL pipelines and web applications; performed End-to-End ETL testing; batch job validation; UNIX scripting; defect management; participated in test reviews and releases.