working as a freelance writer and customer support agent I gained experience in various fields and am happy extend my expertize.…

Melanie Gudo

working as a freelance writer and customer support agent I gained experience in various fields and am happy extend my expertize.…

Available to hire

working as a freelance writer and customer support agent I gained experience in various fields and am happy extend my expertize.

Skills

Experience Level

Language

German
Fluent
English
Fluent
French
Advanced
Sinhala, Sinhalese
Intermediate

Work Experience

Customer Support Agent (Freelancer) at AKOM Internacional Dooel
November 1, 2021 - Present
Handling multilingual customer inquiries via phone, email, chat, and ticket systems; Support for clients in e-commerce, energy, and telecommunications sectors; Responsible for ensuring customer satisfaction and resolving complex service issues
Freelance Author / Editor / Translator at MotionPoint Corporation
February 1, 2018 - Present
Writing, editing, proofreading, and translating (German ↔ English); Transcription and content localization projects; Collaboration with global teams on digital and editorial projects
Social Worker / Life Coach at BeWo – Durchblick, Cologne
July 1, 2012 - August 1, 2019
Supported mentally ill adults in everyday and social reintegration; Conducted individual coaching and crisis management; Documentation and cooperation with interdisciplinary teams
Educator – Youth Welfare at Godesberger Internat Maichle, Bonn
January 1, 2011 - December 1, 2011
Pedagogical care for children and adolescents in residential care; Individual support and behavioral development programs
Editor / Director (TV Production) at Bacchus Films
August 1, 2008 - December 1, 2010
Realization and editing of television reports and documentaries; Editorial planning, research, and on-set coordination
Junior Assistant – Audience Support & Casting at Mediabolo
September 1, 2006 - June 1, 2008
Coordination of studio audiences for various TV shows; Organization of casting calls and participant management
Customer Care & Office Manager at Monatel
July 1, 2005 - November 1, 2007
Administrative and organizational support for customer service; Coordination of internal communication and office processes
Speaker for Education and Culture at Various institutions (Red Cross, German Voluntary Service, etc.)
October 1, 2002 - July 1, 2005
Organization and moderation of cultural and educational programs; Concept development for youth and adult education projects

Education

Magistra Artium (M.A.) at Rheinische Friedrich-Wilhelms-Universität Bonn
October 1, 2001 - July 1, 2008
General University Entrance Qualification (Abitur) at Albert-Schweitzer-Gymnasium, Marl
August 1, 1992 - July 1, 2001

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Healthcare, Energy & Utilities, Telecommunications

Skills

Experience Level