Available to hire
I am a dedicated professional with over 10 years of experience in customer service and retail management. My passion lies in enhancing customer experiences and resolving issues effectively. I thrive in fast-paced environments and always seek to optimize team performance. Being bilingual in Spanish and English allows me to connect with a diverse range of customers and colleagues.
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Specialist Merchandiser at Epic Foods
January 1, 2025 - April 1, 2025Enhanced customer shopping experience by maintaining appealing and well-stocked displays. Boosted product visibility and brand engagement by 12% through tailored merchandising strategies. Built strong working relationships with store staff, improving customer access to products. Decreased out-of-stock complaints by 30% through accurate tracking and timely replenishment.
Store Assistant Manager at Aldi Grocery Store
January 1, 2024 - October 1, 2024Delivered high levels of customer service, resolving over 50 inquiries and complaints monthly. Trained staff in service techniques, contributing to an 18% increase in customer satisfaction scores. Maintained store presentation and product availability, increasing customer return rates by 20%. Ensured smooth customer transactions through consistent oversight of POS systems and cash handling.
Quality Associate at HelloFresh
July 1, 2023 - December 1, 2023Ensured accurate and high-quality packaging of 1,000+ customer meal kits per day. Responded to quality concerns, leading to a 15% reduction in customer complaints over three months. Worked cross-functionally with operations to maintain service standards and product excellence. Conducted training that improved packaging accuracy and helped meet customer delivery deadlines.
Meat and Seafood Manager at Kroger Co.
March 1, 2014 - June 1, 2023Served over 500 customers weekly with knowledgeable advice on products and preparation. Trained 40+ team members on service delivery and product presentation, enhancing the customer shopping experience. Reduced service-related complaints by 25% through better communication and department organization. Developed meat bundles based on customer feedback, increasing satisfaction and sales by 17%.
Education
Bachelor’s Degree at Universidad InterAmericana del Norte
January 1, 2001 - January 1, 2004Qualifications
Licensed Vocational Nurse (LVN)
January 11, 2030 - December 10, 2025100+ hours of sales and business development training
January 11, 2030 - December 10, 20258-month foreign-language teacher training program (S.E.P.)
January 11, 2030 - December 10, 2025Industry Experience
Retail, Healthcare, Consumer Goods
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