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Hi, I’m Kathleen Newman, a Senior Technical Content Writer with over 15 years of experience turning complex software, hardware, and engineering concepts into clear, user-friendly documentation. I specialize in translating technical ideas for diverse audiences—developers, engineers, technicians, and end users—while driving content strategy, information architecture, and cross-functional collaboration to meet business goals. I’ve led end-to-end documentation projects across multiple platforms and formats, from manuals and reference guides to online help and video tutorials. I’m proficient with MadCap Flare, Jira, Confluence, DocFX, Git/GitHub, and a broad set of authoring and publishing tools, and I enjoy mentoring teams to deliver accurate, accessible content on time.…Hi, I’m Kathleen Newman, a Senior Technical Content Writer with over 15 years of experience turning complex software, hardware, and engineering concepts into clear, user-friendly documentation. I specialize in translating technical ideas for diverse audiences—developers, engineers, technicians, and end users—while driving content strategy, information architecture, and cross-functional collaboration to meet business goals. I’ve led end-to-end documentation projects across multiple platforms and formats, from manuals and reference guides to online help and video tutorials. I’m proficient with MadCap Flare, Jira, Confluence, DocFX, Git/GitHub, and a broad set of authoring and publishing tools, and I enjoy mentoring teams to deliver accurate, accessible content on time.

Kathleen Newman

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Hi, I’m Kathleen Newman, a Senior Technical Content Writer with over 15 years of experience turning complex software, hardware, and engineering concepts into clear, user-friendly documentation. I specialize in translating technical ideas for diverse audiences—developers, engineers, technicians, and end users—while driving content strategy, information architecture, and cross-functional collaboration to meet business goals. I’ve led end-to-end documentation projects across multiple platforms and formats, from manuals and reference guides to online help and video tutorials. I’m proficient with MadCap Flare, Jira, Confluence, DocFX, Git/GitHub, and a broad set of authoring and publishing tools, and I enjoy mentoring teams to deliver accurate, accessible content on time.…Hi, I’m Kathleen Newman, a Senior Technical Content Writer with over 15 years of experience turning complex software, hardware, and engineering concepts into clear, user-friendly documentation. I specialize in translating technical ideas for diverse audiences—developers, engineers, technicians, and end users—while driving content strategy, information architecture, and cross-functional collaboration to meet business goals. I’ve led end-to-end documentation projects across multiple platforms and formats, from manuals and reference guides to online help and video tutorials. I’m proficient with MadCap Flare, Jira, Confluence, DocFX, Git/GitHub, and a broad set of authoring and publishing tools, and I enjoy mentoring teams to deliver accurate, accessible content on time.

Available to hire

Hi, I’m Kathleen Newman, a Senior Technical Content Writer with over 15 years of experience turning complex software, hardware, and engineering concepts into clear, user-friendly documentation. I specialize in translating technical ideas for diverse audiences—developers, engineers, technicians, and end users—while driving content strategy, information architecture, and cross-functional collaboration to meet business goals.

I’ve led end-to-end documentation projects across multiple platforms and formats, from manuals and reference guides to online help and video tutorials. I’m proficient with MadCap Flare, Jira, Confluence, DocFX, Git/GitHub, and a broad set of authoring and publishing tools, and I enjoy mentoring teams to deliver accurate, accessible content on time.

Skills

Microsoft Word

Jira

Microsoft Excel

Experience Level

Microsoft Word

Expert

Jira

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Senior Technical Content Writer at Tyco Park

June 1, 2024 - May 2, 2025

Developed comprehensive Operating & Maintenance Manuals to client specifications, ensuring full compliance with engineering P&IDs; prepared and delivered document transmittals; interpreted technical drawings and P&IDs; utilized Autodesk Viewer to review DWG CAD drawings and enhanced visuals with image software.

Senior Technical Writer at IGT

December 2, 2023 - May 2, 2024

Authored comprehensive technical documentation for online iLottery/gaming platforms; managed product standards and working papers; collaborated across cross-functional teams; interpreted and validated information by reviewing JavaScript code; conducted manual testing to reduce errors; developed documentation definitions, notes, FAQs, and product specs.

Senior Technical Writer at Bold on James

November 2, 2019 - September 2, 2020

Authored and managed technical documentation for data classification software; used MadCap Flare for single-source and multi-format publishing; produced end-user documentation and editorial content; created instructional videos and diagrams; collaborated across departments to align with business objectives.

Senior Technical Publications Author / Intranet Web Admin at VPS Site Security

April 2, 2017 - August 2, 2018

Authored and published technical manuals, system architecture guides, user guides, quick references, instructions, and data sheets; managed Intranet site administration for product team areas; enhanced content clarity with multimedia assets; produced instructional videos and internal training.

Senior Technical Writer / Intranet Web Admin at Car Benefit Solutions

October 2, 2018 - October 2, 2019

Authored and maintained intranet content; produced documentation on policies, processes, and configurations; collaborated with developers and QA to ensure accurate, accessible content; optimized internal web content and deliverables.