Contract instructional design work to onboard and integrate Nordstrom’s block of business; develop onboarding approaches, including a new Nordstrom Card Service training program, delivered virtually; create facilitator’s guides and a 15-day virtual training program with demos, breakout rooms, and individual activities; collaborate with cross-functional teams of contract and full-time instructional designers to support onboarding for call-center representatives transitioning from Nordstrom to TD Bank; deliver learning solution proposals with insights from 25 interviews; leverage AI tools to expand design and content development.

Senior Advisor, Talent Development at Canadian Imperial Bank of Commerce (CIBC)

January 1, 2017 - August 1, 2024

Led design and development of the Infrastructure Leadership Development Program; established a leadership development framework; designed and implemented three leadership learning journeys onboarding 70 new leaders, 100 individual contributors, and 400 seasoned leaders; built multi-layered measurement strategies aligned to talent development and enterprise strategy; fostered stakeholder relationships across Canada, USA, Asia, and the United Kingdom; partnered with executives to support project deliverables and change initiatives.

Senior Learning Consultant | Business Operations Learning & Documentation at Canadian Imperial Bank of Commerce (CIBC)

January 1, 2010 - December 31, 2016

Led regulatory alignment with OSFI requirements; analyzed learning needs; collaborated with SMEs to develop curricula; created courses and learning content, supported LMS alignment, and executed multi-channel delivery; built and implemented learning measurement strategies; delivered learning programs across multiple business units.

Learning & Development Consultant | Group Benefits & Group Pension at Sun Life Financial

January 1, 2000 - December 31, 2006

Designed and delivered onboarding and on-the-job training for group benefits and group pension administrators across Ontario; managed multiple projects addressing federal regulations, process enhancements, and new product launches; curated ongoing technical training and personal development classes; collaborated with subject matter experts to develop comprehensive curricula; ensured regulatory compliance and timely delivery.

Group Benefits & Group Pension Administration at Sun Life Financial

January 1, 2003 - December 31, 2006

Supported federal regulatory requirements for defined contributions and pension programs; managed day-to-day pension plan administration including tracking contributions, wire payments, suspensions and reconciling accounts, and fund distributions; maintained up-to-date knowledge of relevant legislation affecting defined contribution and benefits; contributed to ongoing learning initiatives and content development for the administration team.