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I am a multilingual, results-driven professional with a proven track record in luxury sales, premium customer service, and high-end hospitality. I excel at cross-cultural communication, client care, time management, and solving problems under pressure, always aiming to deliver exceptional experiences. My background blends customer-focused service with strategic thinking and hands-on execution in marketing, digital tools, and IT-enabled solutions, enabling me to drive growth and build strong relationships across regions.…I am a multilingual, results-driven professional with a proven track record in luxury sales, premium customer service, and high-end hospitality. I excel at cross-cultural communication, client care, time management, and solving problems under pressure, always aiming to deliver exceptional experiences. My background blends customer-focused service with strategic thinking and hands-on execution in marketing, digital tools, and IT-enabled solutions, enabling me to drive growth and build strong relationships across regions.

Lucia Orlando

Digital Marketer, Content Creator, Marketing Strategist, +1

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I am a multilingual, results-driven professional with a proven track record in luxury sales, premium customer service, and high-end hospitality. I excel at cross-cultural communication, client care, time management, and solving problems under pressure, always aiming to deliver exceptional experiences. My background blends customer-focused service with strategic thinking and hands-on execution in marketing, digital tools, and IT-enabled solutions, enabling me to drive growth and build strong relationships across regions.…I am a multilingual, results-driven professional with a proven track record in luxury sales, premium customer service, and high-end hospitality. I excel at cross-cultural communication, client care, time management, and solving problems under pressure, always aiming to deliver exceptional experiences. My background blends customer-focused service with strategic thinking and hands-on execution in marketing, digital tools, and IT-enabled solutions, enabling me to drive growth and build strong relationships across regions.

Available to hire

I am a multilingual, results-driven professional with a proven track record in luxury sales, premium customer service, and high-end hospitality. I excel at cross-cultural communication, client care, time management, and solving problems under pressure, always aiming to deliver exceptional experiences. My background blends customer-focused service with strategic thinking and hands-on execution in marketing, digital tools, and IT-enabled solutions, enabling me to drive growth and build strong relationships across regions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Fluent

Italian

Fluent

English

Fluent

Spanish; Castilian

Advanced

French

Beginner

Korean

Intermediate

Work Experience

Sales / AWS Solutions Lead at Genesis Motors Switzerland AG

January 1, 2021 - September 30, 2023

Led sales initiatives for AWS-based IT solutions, driving regional business growth in Switzerland and Austria. Managed key accounts to ensure customer satisfaction and loyalty. Identified upselling and cross-selling opportunities with existing clients. Collaborated with technical teams for seamless AWS solution integration. Negotiated contracts, pricing, and SLAs to align with client and company goals. Represented the company at industry events and AWS forums.

Project Management Internship at Global Translators

August 1, 2019 - December 1, 2019

Supported project delivery and client satisfaction in translation assignments. Handled client inquiries, validated offers, and clarified documentation. Prepared quotes and processed orders. Assisted onboarding and supervision of interns.

DE-IT Translator at InVentER

January 1, 2019 - July 1, 2019

Provided translation and localization support for IT-related content; collaborated with teams to ensure accurate terminology and timely delivery.

Business English Instructor at Kaplan International

March 1, 2016 - August 31, 2016

Delivered business English training and IT skills sessions; supported remote e-learning, CRM usage (Salesforce, HubSpot), and productivity tools (Slack, Teams, Asana).

Hotel Management Apprentice at Hyatt Regency Köln

October 1, 2013 - January 31, 2016

Rational training across key functional and operational departments in a luxury hotel, including reception, reservations, office, Regency Club, restaurant, housekeeping, kitchen, bar, banquet, spa.