Teena Lalawat

SEO & Digital Marketing Specialist at Remote (USA)

Manage the company website and improve content, SEO, and overall performance. Run email marketing campaigns using HubSpot and Brevo to engage patients and families. Handle social media management and Meta (Facebook/Instagram) campaigns. Create blogs, articles, and educational content about spinal cord and brain injury recovery. Design posts, graphics, and short videos for awareness campaigns. Track analytics and campaign results to improve engagement and visibility.

Chat Process Associate at Amazon

Supported North American Amazon Operations through live chat and handling customer queries and issue resolution. Maintained customer satisfaction scores above target through clear communication and technical accuracy. Coordinated with logistics and operations teams to resolve escalations and ensure timely follow-ups.

Business Analyst at Max ROI

Analyzed project data, prepared reports, and optimized business workflows for digital operations. Supported project management tasks, including tracking progress, coordinating deliverables, and maintaining communication with cross-functional teams. Scheduled and led team meetings, ensured alignment on project goals, timelines, and outcomes. Tested website functionalities and collaborated with development teams to ensure system reliability.

Social Media Marketing Executive at Fitness Club

Managed social media campaigns to enhance brand awareness and audience engagement. Developed and executed comprehensive digital marketing strategies including SEO, email campaigns, and online promotions. Designed and executed content strategies across Facebook, Instagram, and LinkedIn. Led Meta advertising, job postings, and content creation for improved reach and brand visibility. Monitored and analyzed campaign performance to optimize engagement and ROI.