Available to hire
I am a Technical Writer with 4+ years of dedicated technical writing experience and a 15+ year professional background in SaaS platforms, healthcare IT, eClinical systems, and life sciences. I specialize in end-to-end documentation for cloud-based SaaS products, REST APIs, and web applications, translating complex product requirements into clear, user-friendly guides. I thrive on collaborating with Product Managers, Developers, UX Designers, and QA teams in Agile/Scrum settings to deliver user guides, API references, knowledge base content, SOPs, and release notes. My toolkit includes Adobe FrameMaker, MadCap Flare, Oxygen XML (DITA), and Doc360, and I’m open to senior technical writer and lead roles in Hyderabad or remotely across India.
Experience Level
Language
English
Fluent
Telugu
Fluent
Hindi
Advanced
German
Beginner
Work Experience
Technical Documentation Specialist at Endpoint Clinical India Pvt Ltd
October 1, 2022 - PresentTechnical Documentation Specialist responsible for creating and maintaining clinical documentation, SOPs, and knowledge base content; collaborated with cross-functional teams to standardize content development processes.
Technical Writer at Optum Global Solutions
March 1, 2013 - October 31, 2022Project: Optum Rx Manual Claims; authored user guidelines for web applications and SaaS products; created startup documents for Rx claim main; collaborated with developers and stakeholders; drafted release notes, SOPs, and ad-hoc requests following MSTP guidelines for claim processing.
Technical Writer at Endpoint e-Clinical India Pvt Ltd
October 1, 2022 - April 1, 2026Technical writing for clinical trial management, EDC, and CTMS SaaS platforms. Led end-to-end documentation lifecycle for eClinical products—user guides, online help, knowledge base articles, and UI microcopy—within Agile/Scrum cycles. Authored and maintained developer-facing API documentation (REST, JSON/XML); designed and maintained structured content libraries in Doc360 and Oxygen XML (DITA) to enable single-source publishing across web, PDF, and in-app help, reducing duplicate authoring effort. Wrote SOPs, technical manuals, and GxP/GMP-compliant process docs for QA and manufacturing. Collaborated with Product Managers, UX Designers, and Developers to produce onboarding content and UI docs, reducing Tier-1 support tickets. Managed version-controlled archives and coordinated multi-stakeholder review cycles for release-quality documentation.
Technical Documentation Specialist at Optum Global Solutions (UnitedHealth Group)
March 1, 2013 - October 1, 2022Enterprise SaaS documentation for Pharmacy Benefit Management (PBM), claims, and Revenue Cycle Management (RCM) platforms used at scale. Translated complex clinical and business requirements into user guides, API integration documentation, and product enablement content for internal and external stakeholders. Participated in Agile ceremonies as the embedded documentation owner, ensuring documentation shipped with each release. Built and maintained compliance-focused governance frameworks to meet HIPAA, GxP, and enterprise policy requirements, driving enterprise product adoption across Product, Engineering, QA, and Operations teams.
Associate Writer – Clinical Documentation at ITC Infotech India Pvt Ltd
August 1, 2012 - February 1, 2013Documented clinical data workflows and patient enrollment processes for healthcare plan systems; ensured accuracy and compliance with healthcare IT standards.
Business Development Associate at Agappe Diagnostics India Pvt Ltd
February 1, 2008 - October 1, 2010Authored user manuscripts and test protocols for in-vitro diagnostic (IVD) products; created product lifecycle documentation and marketing collateral using Adobe InDesign and Illustrator.
Business Development Associate at Thermo Fisher Scientific Inc.
June 1, 2007 - February 1, 2008Authored user manuscripts and test protocols for laboratory instruments; ensured documentation accuracy in cross-functional product teams.
Education
Bachelor's in Industrial Microbiology at Osmania University
January 11, 2030 - December 11, 2025Master's in Biochemistry at Bengaluru University
January 11, 2030 - December 11, 2025Master's in Molecular Medicine and Cancer Research at Osmania University
January 11, 2030 - December 11, 2025Education at Brunel University
January 11, 2030 - December 11, 2025Masters in Molecular Medicine & Cancer Research at Brunel University, London, UK
October 1, 2010 - June 1, 2012Masters in Biochemistry at Bengaluru University, Bengaluru, India
August 1, 2004 - July 1, 2006M.A. in English at Osmania University, Hyderabad, India
January 11, 2030 - June 17, 2026B.Sc. Industrial Microbiology at Osmania University, Nizamabad, India
August 1, 2001 - April 1, 2004Qualifications
UX Writing Fundamentals
October 1, 2024 - November 30, 2024Learn API Documentation with JSON and XML
November 1, 2022 - January 31, 2023Programming Foundations: APIs and Web Services
August 1, 2022 - October 31, 2022Introduction to Web APIs
October 1, 2022 - October 1, 2022Industry Experience
Healthcare, Software & Internet, Professional Services, Other, Life Sciences, Education
Experience Level
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