Vikram Koti

Technical writing for clinical trial management, EDC, and CTMS SaaS platforms. Led end-to-end documentation lifecycle for eClinical products—user guides, online help, knowledge base articles, and UI microcopy—within Agile/Scrum cycles. Authored and maintained developer-facing API documentation (REST, JSON/XML); designed and maintained structured content libraries in Doc360 and Oxygen XML (DITA) to enable single-source publishing across web, PDF, and in-app help, reducing duplicate authoring effort. Wrote SOPs, technical manuals, and GxP/GMP-compliant process docs for QA and manufacturing. Collaborated with Product Managers, UX Designers, and Developers to produce onboarding content and UI docs, reducing Tier-1 support tickets. Managed version-controlled archives and coordinated multi-stakeholder review cycles for release-quality documentation.

Technical Documentation Specialist responsible for creating and maintaining clinical documentation, SOPs, and knowledge base content; collaborated with cross-functional teams to standardize content development processes.

Enterprise SaaS documentation for Pharmacy Benefit Management (PBM), claims, and Revenue Cycle Management (RCM) platforms used at scale. Translated complex clinical and business requirements into user guides, API integration documentation, and product enablement content for internal and external stakeholders. Participated in Agile ceremonies as the embedded documentation owner, ensuring documentation shipped with each release. Built and maintained compliance-focused governance frameworks to meet HIPAA, GxP, and enterprise policy requirements, driving enterprise product adoption across Product, Engineering, QA, and Operations teams.