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I’m a driven, collaborative professional with 15+ years delivering Experience Improvement and Project Management across SaaS and nonprofit environments. I excel at turning complex technical concepts into clear, actionable plans and building strong relationships across teams and leadership levels. My work focuses on elevating employee experiences, enabling teams to perform better, and delivering measurable outcomes. I thrive in cross-functional settings, creating scalable EX programs, enablement resources, and thoughtful change management. From launching strategic websites to designing engagement surveys, I’m passionate about making work better for people and organizations, and I’m proud to be recognized as an Employee Experience SME across my teams.…I’m a driven, collaborative professional with 15+ years delivering Experience Improvement and Project Management across SaaS and nonprofit environments. I excel at turning complex technical concepts into clear, actionable plans and building strong relationships across teams and leadership levels. My work focuses on elevating employee experiences, enabling teams to perform better, and delivering measurable outcomes. I thrive in cross-functional settings, creating scalable EX programs, enablement resources, and thoughtful change management. From launching strategic websites to designing engagement surveys, I’m passionate about making work better for people and organizations, and I’m proud to be recognized as an Employee Experience SME across my teams.

Sonya Bitondo

Project Manager, Writer, Content Creator, +2

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I’m a driven, collaborative professional with 15+ years delivering Experience Improvement and Project Management across SaaS and nonprofit environments. I excel at turning complex technical concepts into clear, actionable plans and building strong relationships across teams and leadership levels. My work focuses on elevating employee experiences, enabling teams to perform better, and delivering measurable outcomes. I thrive in cross-functional settings, creating scalable EX programs, enablement resources, and thoughtful change management. From launching strategic websites to designing engagement surveys, I’m passionate about making work better for people and organizations, and I’m proud to be recognized as an Employee Experience SME across my teams.…I’m a driven, collaborative professional with 15+ years delivering Experience Improvement and Project Management across SaaS and nonprofit environments. I excel at turning complex technical concepts into clear, actionable plans and building strong relationships across teams and leadership levels. My work focuses on elevating employee experiences, enabling teams to perform better, and delivering measurable outcomes. I thrive in cross-functional settings, creating scalable EX programs, enablement resources, and thoughtful change management. From launching strategic websites to designing engagement surveys, I’m passionate about making work better for people and organizations, and I’m proud to be recognized as an Employee Experience SME across my teams.

Available to hire

I’m a driven, collaborative professional with 15+ years delivering Experience Improvement and Project Management across SaaS and nonprofit environments. I excel at turning complex technical concepts into clear, actionable plans and building strong relationships across teams and leadership levels. My work focuses on elevating employee experiences, enabling teams to perform better, and delivering measurable outcomes.

I thrive in cross-functional settings, creating scalable EX programs, enablement resources, and thoughtful change management. From launching strategic websites to designing engagement surveys, I’m passionate about making work better for people and organizations, and I’m proud to be recognized as an Employee Experience SME across my teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Communications and Events Specialist at The United Church of Canada

October 1, 2024 - Present

Partnered with the Director of Communications and cross-functional teams to develop and implement the GC45 communications strategy, including newsletters, website, and multilingual app content. Led the launch of the GC45 Registration website and Chime Application; acted as cross-organizational gatekeeper for all GC45 content; ensured brand identity standards. Coordinated internal and external communications, produced public materials, and proofed copy. Achievements: increased Chime application adoption by 30% through internal rollout; redesigned post-event survey to boost response rate by 20%.

Employee Experience Solutions Consultant at InMoment

March 1, 2020 - November 30, 2022

Collaborated with Sales, Solution Consulting and Customer Success to identify EX opportunities, develop enablement resources, and embed EX trends into enablement efforts. Advised clients on EX program best practices, survey design, benchmarking, and change management; contributed to go-to-market strategies for EX solutions. Worked with Product teams to influence development priorities and helped launch the EX Intranet site, becoming the primary resource for EX content and reducing duplicated asks. Led onboarding sessions to connect new teams with offerings, case studies, accelerators, pricing, and resources for enablement.

Customer Success Manager at InMoment

November 1, 2019 - February 29, 2020

Managed customer relationships, delivering high levels of service and satisfaction. Created success plans with clear goals and KPIs; acted as trusted advisor, advocating needs, removing obstacles, and delivering recommendations. Developed EX best-practice documentation, webinars, and training materials; documented program nuances and created implementation guides. Contributed to the 200+ resource library and facilitated cross-functional sharing for enablement.

Implementation Manager at InMoment

March 1, 2018 - October 31, 2019

Led delivery of EX initiatives across multiple projects using waterfall and Agile methodologies. Ensured on-time, on-budget delivery; defined outcomes, schedules, testing, training, and go-live plans. Implemented technical software solutions, including data integrations, UAT, SSO, and API work; partnered with IT leads to ensure accurate data loading and file handling (Workday HRIS familiarity). Created standardized processes and artifacts that improved efficiency and reduced risks.

Project Manager (EX) at InMoment

January 1, 2010 - February 28, 2018

Onboarded and managed end-to-end EX programs, created project artifacts and templates to accelerate value delivery. Led workshops with C-suite and project teams to align on survey design, data structures, and communications collateral. Collaborated with IT, Graphics, and Data teams to deliver program requirements and outputs. Recognized with the 'Leave Your Mark' award for creating training artifacts that supported organization-wide initiatives.

Project Coordinator (EX) at InMoment

June 1, 2008 - December 31, 2009

Promoted from Administration to Project Coordinator within six months. Supported project scheduling, client communications and weekly check-ins; assisted with survey design and hierarchy setup. Coordinated with Graphics, IT and Operations to ensure timely project delivery and quality outputs.