Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Jessica Nugnez, a Customer Success Specialist blending psychology and technology to help customers adopt products and achieve their goals. I support onboarding, product adoption, troubleshooting and decision-making, while translating complex technical concepts into clear, actionable guidance for both users and stakeholders. I thrive in SaaS and tech environments, excelling at building scalable processes and enabling cross-functional collaboration. I bring empathy, structure, and a continuous-improvement mindset to bridge gaps between technical and non-technical teams.…Hi, I'm Jessica Nugnez, a Customer Success Specialist blending psychology and technology to help customers adopt products and achieve their goals. I support onboarding, product adoption, troubleshooting and decision-making, while translating complex technical concepts into clear, actionable guidance for both users and stakeholders. I thrive in SaaS and tech environments, excelling at building scalable processes and enabling cross-functional collaboration. I bring empathy, structure, and a continuous-improvement mindset to bridge gaps between technical and non-technical teams.

Jessica Nugnez

Front-End Developer, Web Developer, UI Designer, +1





Hi, I'm Jessica Nugnez, a Customer Success Specialist blending psychology and technology to help customers adopt products and achieve their goals. I support onboarding, product adoption, troubleshooting and decision-making, while translating complex technical concepts into clear, actionable guidance for both users and stakeholders. I thrive in SaaS and tech environments, excelling at building scalable processes and enabling cross-functional collaboration. I bring empathy, structure, and a continuous-improvement mindset to bridge gaps between technical and non-technical teams.…Hi, I'm Jessica Nugnez, a Customer Success Specialist blending psychology and technology to help customers adopt products and achieve their goals. I support onboarding, product adoption, troubleshooting and decision-making, while translating complex technical concepts into clear, actionable guidance for both users and stakeholders. I thrive in SaaS and tech environments, excelling at building scalable processes and enabling cross-functional collaboration. I bring empathy, structure, and a continuous-improvement mindset to bridge gaps between technical and non-technical teams.

Available to hire

Hi, I’m Jessica Nugnez, a Customer Success Specialist blending psychology and technology to help customers adopt products and achieve their goals. I support onboarding, product adoption, troubleshooting and decision-making, while translating complex technical concepts into clear, actionable guidance for both users and stakeholders.

I thrive in SaaS and tech environments, excelling at building scalable processes and enabling cross-functional collaboration. I bring empathy, structure, and a continuous-improvement mindset to bridge gaps between technical and non-technical teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Catalan; Valencian

Advanced

Work Experience

Business Operations & Enablement Consultant at Gentile & Asociados Consultores

June 1, 2025 - Present

Supported the firm's expansion into the Spanish market, structuring initial workflows, positioning, and outreach. Conducted market research and BDR actions, securing meetings with key decision-makers in Catalan SMEs. Designed onboarding materials and internal trainings to support adoption of digital tools and ATS practices. Led rebranding efforts and improved digital presence to strengthen visibility. Advised leadership on communication, tools, and operational improvements.

Operations & Development at Nakire Technology (AMR)

September 1, 2024 - March 31, 2025

Organized commercial and operational processes from scratch, designing workflows, documentation, and prospecting databases that improved traceability and team coordination. Conducted objection analysis and account segmentation, producing commercial content and Mailchimp automations that supported pipeline reactivation. Designed and redesigned onboarding trainings for plant operators in Spain and Peru (AMR usage, incident protocols), improving system understanding and adoption. Supported the CEO in operational priorities: team coordination, employee well-being, invoicing in Holded, and administrative processes.

Account Manager + Campaign Specialist at Google (via Teleperformance)

October 1, 2022 - September 30, 2023

Managed a quarterly portfolio of 450+ Google Ads accounts across the Spanish market. Delivered personalized consulting to optimize campaign performance and ROI. Implemented growth, upselling, and cross-selling strategies to maximize customer value. Provided structured feedback to enhance CRM workflows and internal processes.

Frontend Developer at SEAT CODE

October 1, 2021 - October 31, 2022

Developed digital product features using ReactJS and NodeJS within a multidisciplinary team. Collaborated with the People team to improve technical tests and recruitment processes. Ensured clear communication between technical and non-technical stakeholders.

Tech Talent Consultant (Freelance) at LIVT

October 1, 2020 - October 31, 2022

Managed end-to-end recruitment processes for technical roles (sourcing, screening, shortlists, interviews, and reporting to senior recruiters). Coordinated with HR and Communications to align messaging, expectations, and role definitions. Supported onboarding of consultants, resolving early-stage issues and ensuring smooth integration. Developed clear communication channels between candidates, clients, and internal teams.

Community Coordinator at CoronaSocial Network

March 1, 2020 - June 30, 2020

Managed a global Slack community of 600+ researchers. Provided onboarding support and technical guidance for new members. Designed user journeys and documentation to enhance the member experience.

Digital Transformation Specialist at Human Rights Directorate, Quilmes

March 1, 2019 - December 31, 2020

Led the digitalization of a fully analog department by creating automated tools for data registration and workﬂow standardization. Designed and delivered individual and group trainings, ensuring successful system adoption with ongoing support. Implemented attention indicators and internal reporting structures to improve visibility and decision-making.

Career Coach at Diagonal NGO

June 1, 2018 - December 31, 2019

Facilitated employability workshops for individuals aged 45+. Delivered one-on-one coaching to deﬁne career objectives and professional narratives. Coordinated training events and group learning activities.

Human Support & Intervention (Psychologist)

January 1, 2011 - December 31, 2020

Delivered one-on-one support in high-vulnerability contexts. Managed emotional needs, crisis situations, and complex case resolutions. Coordinated with interdisciplinary teams and public institutions. Improved intake forms and first-contact processes for clarity and efficiency.