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I'm an experienced and highly organized administrative professional with over 12 years of expertise in supporting modern office operations, optimizing schedules, delivering exceptional customer service, and managing communication. I'm proficient in Microsoft Office applications and emerging digital tools, with strong multitasking and problem-solving abilities, and I'm eager to leverage my skills in a forward-thinking organization to drive success and growth.…I'm an experienced and highly organized administrative professional with over 12 years of expertise in supporting modern office operations, optimizing schedules, delivering exceptional customer service, and managing communication. I'm proficient in Microsoft Office applications and emerging digital tools, with strong multitasking and problem-solving abilities, and I'm eager to leverage my skills in a forward-thinking organization to drive success and growth.

Sarena Thapa

Social Media Manager, Content Creator, Digital Marketer, +5

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I'm an experienced and highly organized administrative professional with over 12 years of expertise in supporting modern office operations, optimizing schedules, delivering exceptional customer service, and managing communication. I'm proficient in Microsoft Office applications and emerging digital tools, with strong multitasking and problem-solving abilities, and I'm eager to leverage my skills in a forward-thinking organization to drive success and growth.…I'm an experienced and highly organized administrative professional with over 12 years of expertise in supporting modern office operations, optimizing schedules, delivering exceptional customer service, and managing communication. I'm proficient in Microsoft Office applications and emerging digital tools, with strong multitasking and problem-solving abilities, and I'm eager to leverage my skills in a forward-thinking organization to drive success and growth.

Available to hire

I’m an experienced and highly organized administrative professional with over 12 years of expertise in supporting modern office operations, optimizing schedules, delivering exceptional customer service, and managing communication.

I’m proficient in Microsoft Office applications and emerging digital tools, with strong multitasking and problem-solving abilities, and I’m eager to leverage my skills in a forward-thinking organization to drive success and growth.

Skills

Adobe Photoshop

Adobe Illustrator

Copywriting

Experience Level

Adobe Photoshop

Expert

Adobe Illustrator

Expert

Copywriting

Expert

Work Experience

Reception / Corporate Co-ordinator at Rivers Meet Leisure Centre

January 1, 2018 - January 1, 2021

Database administration for the Finance department and handling paperwork, along with general administrative tasks such as scanning and filing. Coordinate client meetings and ensure all necessary documents and information are prepared in advance for the appointments. First point of contact for clients and customers, ensuring excellent customer service is delivered. Resolved any issues or concerns, escalating them to the appropriate personnel when necessary. Communication across the team, and dealing with customers on a daily basis through phone calls, emails or social media.

Marketing & Social Media at Rivers Meet Leisure Centre

January 1, 2021 - January 1, 2026

Created and managed social media content and campaigns; planned and implemented marketing initiatives; produced high-quality content for websites, brochures and marketing materials; coordinated local shoots and catalogs; managed client inquiries, invoices and payments; maintained brand consistency and contributed to online presence.

Assistant Manager at Stomp Shoes (Grand Illusions)

January 1, 2011 - January 1, 2018

Marketing & Sales Executive responsible for developing marketing materials, proofreading copy for websites and brochures, producing engaging content for social and digital marketing, and coordinating local shoots for new season catalogs.

Assistant Manager at Stomp Shoes / Grand Illusions

January 1, 2011 - January 1, 2018

Created social media platforms, improving engagement through digital marketing. Managed day-to-day social media accounts with scheduled posts to sustain audience engagement. Produced and curated high-quality content (text, images, videos, infographics) tailored to each platform. Updated the website with relevant events, courses, and job roles. Handled client inquiries and accounting, including chasing payments.

Reception / Corporate Co-ordinator at Rivers Meet Leisure Centre

January 1, 2021 - January 1, 2026

Data base administration for the Finance department and handling paperwork, along with general administrative tasks such as scanning and filing. Coordinated client meetings and ensured all necessary documents and information were prepared in advance for the appointments. First point of contact for clients and customers; ensuring excellent customer service. Resolving issues or concerns and escalating them to the appropriate personnel when necessary. Communication across the team and dealing with customers on a daily basis through phone calls, emails or social media.

Marketing & Sales Executive at Stomp Shoes

January 1, 2025 - Present

Managing social media channels and PPC campaigns, boosting traffic and brand awareness. Proofread creative copy for websites, brochures and marketing materials. Content creation for social and digital marketing, including on-location shoots for new season catalogs. Dealing with client inquiries, and accounting and chasing payments.