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I'm Preethi Sharmila Premkumar, a customer-focused IT professional transitioning from software engineering to customer service to channel my passion for helping people. Over three years in software engineering, I developed strong technical acumen, problem-solving, and clear communication that I now apply to delivering exceptional customer experiences. I thrive in collaborative environments, enjoy mentoring colleagues, and quickly adapt to new systems. I’m dedicated to turning technical issues into understandable guidance and ensuring users feel supported throughout the resolution process.…I'm Preethi Sharmila Premkumar, a customer-focused IT professional transitioning from software engineering to customer service to channel my passion for helping people. Over three years in software engineering, I developed strong technical acumen, problem-solving, and clear communication that I now apply to delivering exceptional customer experiences. I thrive in collaborative environments, enjoy mentoring colleagues, and quickly adapt to new systems. I’m dedicated to turning technical issues into understandable guidance and ensuring users feel supported throughout the resolution process.

Preethi Sharmila Premkumar

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I'm Preethi Sharmila Premkumar, a customer-focused IT professional transitioning from software engineering to customer service to channel my passion for helping people. Over three years in software engineering, I developed strong technical acumen, problem-solving, and clear communication that I now apply to delivering exceptional customer experiences. I thrive in collaborative environments, enjoy mentoring colleagues, and quickly adapt to new systems. I’m dedicated to turning technical issues into understandable guidance and ensuring users feel supported throughout the resolution process.…I'm Preethi Sharmila Premkumar, a customer-focused IT professional transitioning from software engineering to customer service to channel my passion for helping people. Over three years in software engineering, I developed strong technical acumen, problem-solving, and clear communication that I now apply to delivering exceptional customer experiences. I thrive in collaborative environments, enjoy mentoring colleagues, and quickly adapt to new systems. I’m dedicated to turning technical issues into understandable guidance and ensuring users feel supported throughout the resolution process.

Available to hire

I’m Preethi Sharmila Premkumar, a customer-focused IT professional transitioning from software engineering to customer service to channel my passion for helping people. Over three years in software engineering, I developed strong technical acumen, problem-solving, and clear communication that I now apply to delivering exceptional customer experiences.

I thrive in collaborative environments, enjoy mentoring colleagues, and quickly adapt to new systems. I’m dedicated to turning technical issues into understandable guidance and ensuring users feel supported throughout the resolution process.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Tamil

Fluent

Malayalam

Advanced

Work Experience

Software Engineer at Terralogic Software Solutions

August 1, 2022 - May 1, 2024

Delivered professional support to internal and external users through email, chat, and ticketing systems; collaborated with cross-functional teams to resolve system issues and clarify requirements; maintained empathetic communication; prepared documentation and knowledge base articles; mentored interns and junior engineers; demonstrated time management under pressure.

Software Engineer at Terralogic Software Solutions, India

August 1, 2022 - May 1, 2024

Built automation test scripts in Python and maintained test case repositories in Git for regression testing. Developed automation test scripts using Pytest, built scalable Python test scripts and integrated them into Git CI/CD pipeline. Automated UI tests using Selenium with Python bindings and executed on multiple browsers. Conducted API testing using Requests library and validated JSON/XML responses. Performed Unit testing as part of Python2 to Python3 migration. Performed Hardware Qualification Testing for qualifying the hardware components such as NIC. Performed QA testing for Life Cycle Management of Hardware components. Logged, tracked defects, and triaged bugs using JIRA.

Junior Software Engineer at Terralogic Software Solutions

June 1, 2021 - July 1, 2022

Supported users by assisting with application-related queries, troubleshooting issues, and escalating concerns to minimize business disruption; participated in client and internal meetings to understand requirements and communicate updates; maintained documentation and repositories; contributed to a positive team culture and developed customer-handling skills.

Junior Software Engineer at Terralogic Software Solutions, India

June 1, 2021 - July 1, 2022

Experienced in validating RESTful API using tools like Postman, and automated test framework (nutest). Strong understanding of HTTP methods, status codes, and API testing best practices. Wrote and executed python test cases for functional and UI testing. Created and maintained automation scripts using Selenium with Python and conducted cross-browser testing using Chrome, Firefox, Safari, and Edge. Reviewed all test cases and test scripts for quality and identified additional areas to be automated. Was part of the Agile process and participated in sprint planning and daily standups.