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I am a multifaceted professional with a strong background in financial services, B2B client relations, and SaaS support. I excel at customer education, onboarding, and driving product adoption in fast-paced environments. Beyond my core expertise, I bring strengths in Architecture, writing, voicing, and digital storytelling. I’m tech-savvy, detail-oriented, and experienced in creating training materials and visual content using Canva, Figma, and the Adobe suite.…I am a multifaceted professional with a strong background in financial services, B2B client relations, and SaaS support. I excel at customer education, onboarding, and driving product adoption in fast-paced environments. Beyond my core expertise, I bring strengths in Architecture, writing, voicing, and digital storytelling. I’m tech-savvy, detail-oriented, and experienced in creating training materials and visual content using Canva, Figma, and the Adobe suite.

Latifat Oyiza Usman

Writer, Voiceover Artist, Content Creator, +7

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I am a multifaceted professional with a strong background in financial services, B2B client relations, and SaaS support. I excel at customer education, onboarding, and driving product adoption in fast-paced environments. Beyond my core expertise, I bring strengths in Architecture, writing, voicing, and digital storytelling. I’m tech-savvy, detail-oriented, and experienced in creating training materials and visual content using Canva, Figma, and the Adobe suite.…I am a multifaceted professional with a strong background in financial services, B2B client relations, and SaaS support. I excel at customer education, onboarding, and driving product adoption in fast-paced environments. Beyond my core expertise, I bring strengths in Architecture, writing, voicing, and digital storytelling. I’m tech-savvy, detail-oriented, and experienced in creating training materials and visual content using Canva, Figma, and the Adobe suite.

Available to hire

I am a multifaceted professional with a strong background in financial services, B2B client relations, and SaaS support. I excel at customer education, onboarding, and driving product adoption in fast-paced environments.

Beyond my core expertise, I bring strengths in Architecture, writing, voicing, and digital storytelling. I’m tech-savvy, detail-oriented, and experienced in creating training materials and visual content using Canva, Figma, and the Adobe suite.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service & Digital Support Assistant at First Bank Nigeria Plc

August 1, 2019 - Present

Supported customers with app, online banking, card, and transaction inquiries; resolved over 50 customer complaints including access, login, and digital product support; documented customer interactions in CRM for accuracy and follow-up; troubleshooted technical issues step-by-step; escalated complex issues to ensure resolution; guided users through digital product usage to reduce walk-in queries.

Customer -Facing Instructor at Islamic Learning Centre

January 1, 2016 - December 31, 2019

Explained concepts clearly to diverse learners; applied empathy, patience, and listening—transferable to CSR roles.

Instructor / Support Assistant at Fatimat International School (NYSC)

January 1, 2015 - December 31, 2016

Handled parent/stakeholder inquiries professionally; maintained a calm approach to resolving concerns.

Customer Success and Agent Banking Representative (Firstmonie Sales Executive) at Kimberly Ryan for First Bank Nigeria PLC

October 1, 2019 - Present

Recruited and onboarded 1,000+ banking agents, expanding the financial service network by 40% in underserved communities. Managed B2B agent partnerships, enhancing user experience and increasing transaction efficiency by 30%. Advised on leveraging SaaS-based digital banking solutions, conducted onsite verifications to reduce fraud risk by 25%, and supported regulatory compliance. Led agent engagement initiatives that boosted adoption of digital banking products and grew transaction volume by 35%.

Customer Success & Digital Sales Executive at Kimberly Ryan for First Bank Nigeria PLC

November 1, 2019 - July 1, 2021

Assisted clients with banking app setup, troubleshooting, and digital service optimization, resolving technical issues and improving user experience. Led targeted digital sales campaigns, driving a 35% rise in mobile banking adoption and online transactions. Managed B2B relationships to ensure seamless adoption of SaaS-based banking solutions and increased transaction efficiency by 30%.

Customer service & Educational Support Representative at Islamic Learning Centre, Kaduna

January 1, 2019 - August 1, 2019

Delivered creative and cultural arts lessons to over 180 students, with 50% achieving top WAEC marks. Provided personalized support to address academic challenges and maintained clear communication between students, parents, and school administration. Fostered a positive learning environment and guided students toward academic success.

Creative Art Instructor & Academic Student Support Representative at Fatimat International School, Kano

December 1, 2015 - November 1, 2016

Taught creative arts to over 60 students, assessed progress, and provided tailored feedback. Maintained exam records, evaluated papers, and collaborated with colleagues to improve outcomes.

Voiceover Artist at Freelance

January 1, 2015 - Present

Collaborated with clients to understand project requirements, delivering tailored vocal performances across commercials, e-learning, and promotional videos; managed end-to-end delivery, ensuring timely and accurate project completion.

Freelance Writer at Freelance

January 1, 2009 - Present

Collaborated with clients to understand content goals and deliver high-quality writing on deadlines, adapting styles to fit audiences and platforms.