Led cross-functional Atlassian platform engineering initiatives bridging development, engineering, and Atlassian product teams. Drove Atlassian Cloud Migration and modernisation across global engineering teams, serving as a primary bridge between product, development, and infrastructure functions. Built automation in Python, secured integrations using Azure SAML, and deployed scalable solutions following Agile/DevOps best practices. Actively contributed to global-scale solutioning, feature enablement, and partner collaboration with Atlassian and vendor teams.

Jira Admin / Technical Support Head at NatWest Group

April 1, 2018 - February 1, 2023

Spearheaded Atlassian ecosystem modernisation across global engineering teams, serving as the primary bridge between product, development, and infrastructure functions. Led sprint planning, retrospectives, and cross-functional review sessions; orchestrated Atlassian cloud migration initiatives; enhanced authentication security and user management with Crowd and Azure AD. Integrated Tempo, ScriptRunner, and custom Python scripts to streamline project tracking and performance metrics. Mentored junior engineers and established support playbooks to reduce issue turnaround time by 25%.

Jira Admin at Compusoft Software India

September 1, 2016 - March 1, 2018

Designed and implemented Crowd SSO, custom Jira behaviours, and advanced permissions schemes for multi-project environments. Integrated Jira and Confluence for seamless documentation and sprint collaboration. Delivered customised dashboards and reports for engineering productivity insights.