Ratna Varshitha Nama

Awarded Employee of the Month in the first month of work for exceptional performance and customer service, backed by 48+ positive reviews. Operate the POS system to process orders and payments efficiently. Prepare and serve a variety of alcoholic and non-alcoholic beverages with attention to detail and presentation. Maintain cleanliness in dining and service areas, adhering to hygiene standards. Deliver exceptional customer service and handle feedback professionally. Collaborate with team members to ensure smooth and efficient operations.

Developed and executed creative social media campaigns, including a 'Why Interns Joined CallSpark' series, to enhance brand presence and engagement. Created content for Instagram, including 2 posts per day and 1 short clip per week. Managed social media interactions, fostering audience connections, and aligning content with CallSpark's brand identity in conversational AI. Managed and posted content across multiple platforms, ensuring each was tailored to fit the specific audience and features of platforms like Instagram, LinkedIn, and Twitter. Developed a content calendar and strategically scheduled posts for consistent engagement, leveraging platform-specific tools to maximize reach.

Increased overall engagement rate from 0.8% to 3.2% in 3 months and improved customer feedback collection as part of Instagram awareness campaign. Created content for their Instagram, inclusive of 2 posts a day and 1 short clip a week. Worked with marketing team to develop performance KPI’s for the social media page.