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A driven individual who works well both alone as well as part of a team and who has managed teams with great success. My ten years’ experience as a teacher has provided me with the skills to both train and also learn new roles which I strive to excel at. Work experience has taught me what no textbook can. I am a strong believer that hard work pays off and I put my all into every task I am assigned and as a result take great pride in my work. To me work is not a means to an end but an opportunity to push myself to extremes and learn more every day. Although I am currently living in Malta, I will be moving to Italy as soon as I get a job since being an EU citizen this will not be an issue.…A driven individual who works well both alone as well as part of a team and who has managed teams with great success. My ten years’ experience as a teacher has provided me with the skills to both train and also learn new roles which I strive to excel at. Work experience has taught me what no textbook can. I am a strong believer that hard work pays off and I put my all into every task I am assigned and as a result take great pride in my work. To me work is not a means to an end but an opportunity to push myself to extremes and learn more every day. Although I am currently living in Malta, I will be moving to Italy as soon as I get a job since being an EU citizen this will not be an issue.

Amber Jones

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A driven individual who works well both alone as well as part of a team and who has managed teams with great success. My ten years’ experience as a teacher has provided me with the skills to both train and also learn new roles which I strive to excel at. Work experience has taught me what no textbook can. I am a strong believer that hard work pays off and I put my all into every task I am assigned and as a result take great pride in my work. To me work is not a means to an end but an opportunity to push myself to extremes and learn more every day. Although I am currently living in Malta, I will be moving to Italy as soon as I get a job since being an EU citizen this will not be an issue.…A driven individual who works well both alone as well as part of a team and who has managed teams with great success. My ten years’ experience as a teacher has provided me with the skills to both train and also learn new roles which I strive to excel at. Work experience has taught me what no textbook can. I am a strong believer that hard work pays off and I put my all into every task I am assigned and as a result take great pride in my work. To me work is not a means to an end but an opportunity to push myself to extremes and learn more every day. Although I am currently living in Malta, I will be moving to Italy as soon as I get a job since being an EU citizen this will not be an issue.

Available to hire

A driven individual who works well both alone as well as part of a team and who has managed teams with great success. My ten years’ experience as a teacher has provided me with the skills to both train and also learn new roles which I strive to excel at. Work experience has taught me what no textbook can. I am a strong believer that hard work pays off and I put my all into every task I am assigned and as a result take great pride in my work.

To me work is not a means to an end but an opportunity to push myself to extremes and learn more every day. Although I am currently living in Malta, I will be moving to Italy as soon as I get a job since being an EU citizen this will not be an issue.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Maltese

Fluent

Spanish; Castilian

Fluent

Italian

Fluent

French

Advanced

Work Experience

Night Shift CS Agent at Aspire Global

December 4, 2024 - Present

Handle customer service inquiries during night shift, resolve user issues, provide product information, and escalate complex cases to appropriate teams. Maintain accurate logs and documentation to support service quality.

Night Shift CS Agent at Videoslots

May 6, 2024 - September 17, 2024

Provide night-time customer support for gaming platform; resolve account issues, process inquiries, and follow standard operating procedures to ensure user satisfaction.

Night Customer Support Agent at Videoslots

May 1, 2024 - Present

Night-time customer support agent addressing user inquiries, troubleshooting, and liaising with internal teams as needed.

Freelance Content Writer at Self-Employed

May 1, 2021 - Present

Wrote content for clients across various topics; researched and drafted articles, blog posts, and web content; edited for clarity and SEO when required.

Accounting Manager at JetMagic Ltd.

January 1, 2014 - May 31, 2021

Managed payments and payment reconciliations; liaised with suppliers; handled payroll and HR; prepared management accounts; acted as direct contact with auditors; monitored and reviewed accounting reports.

Accounting Assistant at Grand Harbour Marina

June 1, 2013 - December 31, 2013

Performed bank reconciliations; assisted in management accounts; prepared trial balance; payroll; issued bonds; daily accounting duties such as posting invoices.

Accounting Analyst at Unibet

June 1, 2012 - January 31, 2013

Handled all accounting procedures following the Bet24 takeover; ensured accuracy of ledgers and reconciliations during transition.

Accounts Assistant at Bet24

October 1, 2006 - June 30, 2012

Posted invoices in Sage; maintained nominal ledger and ledgers; performed bank and credit card reconciliations; supported fraud monitoring and reporting.

Gaming Operations Supervisor at Interwetten Gaming Company

January 1, 2006 - September 30, 2006

Oversaw gaming operations; ensured compliance and smooth daily operations; supported team performance.

Teacher of English at Sprachcaffe & IELS

January 1, 1995 - May 31, 2000

Teacher of English as a foreign language; delivered instruction to companies and individuals.

Freelance Writer at The Malta Independent

January 1, 1999 - December 31, 2005

Regular freelance writer with a Saturday column.

Teacher at Giralda Language Centre, Seville

August 1, 2003 - June 30, 2005

Teacher of English to companies and individuals; prepared students for Advanced Cambridge examinations and university entries.