Available to hire
I am a results-driven professional with experience in systems analysis, application development, and project delivery across both public and private sectors. I am skilled in translating business requirements into detailed technical specifications, with a strong background in relational databases, programming, and system integrations. Known for my problem-solving ability, attention to detail, and clear communication, I thrive in cross-functional environments and bring both structure and adaptability to project delivery.
Skills
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Experience Level
Expert
Expert
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Intermediate
Language
English
Fluent
Bengali
Fluent
Work Experience
Project Support Deployment Engineer at Auto Ventive
August 1, 2024 - PresentLed issue resolution by diagnosing system/configuration problems; applied analytical thinking to identify root causes and implement effective solutions. Created custom YMS rulesets for Ford and General Motors to define vehicle movement logic across digital yards, solving operational challenges through tailored configuration strategies. Liaised with clients to troubleshoot real-time deployment issues, particularly during remote go-lives for U.S.-based customers, ensuring minimal disruption and rapid resolution. Documented configuration changes and system logic in detailed technical specifications to guide development and testing teams. Documented recurring issues in Confluence, producing clear, reusable guides and playbooks for first-line support to resolve known problems independently. Proactively identified process gaps and contributed to improvements in configuration management and system stability.
Analyst Programmer at Wrexham University
October 1, 2023 - August 1, 2024Collaborated with stakeholders across departments to analyse current systems, clarify program objectives, and gather requirements for system improvements and new features. Designed, developed, and enhanced applications and system interfaces using C#, MS SQL, Entity Framework, and modern web technologies to support critical academic and administrative functions. Applied strong problem-solving skills to diagnose and resolve technical issues across a wide range of environments, delivering timely, high-quality second-line support to system users. Liaised with users to define testing requirements, conducted functional testing of new code amendments, and ensured successful implementation of changes with minimal disruption. Supported project delivery by participating in the full software development lifecycle, contributing to system rollouts and change management efforts across departments. Designed changes to relational database schemas (tables, stored procedures, triggers) to support new sy
IT Systems Analyst at Redrow Homes
January 1, 2021 - August 1, 2023Led the development and rollout of a custom budgeting and expense management system, replacing a legacy platform used across all Redrow divisions and improving financial oversight in site development projects. Collaborated closely with cross-functional teams, including developers and testers, to deliver high-quality software through agile sprints and continuous feedback cycles. Took ownership of system requirements, working directly with business users to gather insights, translate needs into user stories, and ensure end-to-end functionality aligned with operational workflows. Contributed to problem-solving efforts by identifying gaps in legacy processes and proposing innovative, scalable system features to address user pain points. Supported system testing and documentation, ensuring the solution was robust, user-friendly, and aligned with business standards prior to go-live. Converted business requirements into functional and technical specifications, enabling developers and testers
Education
BSc(Hons) Computing at Glyndwr University
January 1, 2015 - January 1, 2019BTEC Level 3 Business Studies at Yale College Wrexham
January 1, 2012 - January 1, 2014Qualifications
Industry Experience
Software & Internet, Education, Professional Services
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
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Intermediate
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