Norfaezah Awang @ Roxanne Barintang

Language

Malay
Advanced
English
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Work Experience

Practical Hotel Management (Front Desk, Restaurant Crew & Bar) at Hyatt Regency Kinabalu
September 1, 1999 - February 29, 2000
Gained practical hotel management experience across front desk, F&B service, and bar operations during training at Hyatt Regency Kinabalu.
Event & Membership Coordinator at Karambunai Golf Club
February 1, 2007 - December 31, 2008
Coordinated events and managed memberships; supported vendor liaison, member communications, and club marketing initiatives.
Customer Service & Marketing Coordinator at 2L Bersatu Sdn Bhd, Inanam
October 1, 2009 - January 31, 2010
Provided customer service and marketing coordination for tourism services; supported client relations and promotional activities.
Island Base Manager at Mari Mari Mantanani Island, Kota Belud, Sabah
October 1, 2010 - April 30, 2012
Managed island operations, guest services, staff scheduling, safety protocols, and on-site logistics for island-based tourism operations.
Tour Leader / Guide at Peak Adventure Travel & Camp International
January 1, 2013 - December 31, 2016
Led Peninsula, Sabah, and Sarawak tours; ensured safety, itinerary adherence, and high guest satisfaction.
Expedition Leader at Adventures Tour & Travel / Camp International
January 1, 2017 - August 31, 2019
Led Sabah & Sarawak expeditions; planning, guiding, safety management, and guest experience oversight.
Expedition Leader at Asian Trails Tour & Travel / Camp International
August 1, 2019 - March 31, 2020
Led Sabah & Sarawak expeditions; guiding teams, coordinating logistics, and ensuring guest satisfaction.
Hauling Coordinator / Logistics Officer at Sabah Concrete Sdn Bhd
January 1, 2020 - August 31, 2020
Fleet coordination, hauling scheduling, driver management, dispatching, document tracking, and operational reporting.
Tour Guide at Borneo Freelance Tour Guide
October 1, 2022 - Present
Freelance tour guide delivering customized itineraries and on-site guidance for Borneo-based tours.
Operations Manager at Sabah Holidays Tour and Travel Lodge &
February 1, 2024 - October 31, 2025
Operations manager overseeing lodge and travel operations, guest services, staffing, scheduling, and budgeting.
Freelance Tour Guide at Borneo Freelance Tour Guide
October 1, 2022 - Present
Tour guide services for Sabah-based tours and activities.
Operations Manager at Sabah Holidays Tour and Travel Lodge
February 1, 2024 - October 1, 2025
Oversee lodge operations, travel services, and guest experience improvements.

Education

Diploma in Hotel Management at Universiti Tun Abdul Razak (UNITAR), Johor Bahru
January 11, 2030 - January 1, 1999
Certificate in Hotel Management at Jabatan Pembangunan Sumber Manusia
January 11, 2030 - December 16, 2025
PMR at Kinabalu Commercial College
January 11, 2030 - January 1, 1997
Certificate in Nature Guiding at Borneo Tourism Institute
January 11, 2030 - December 16, 2025
Certificate in Microsoft Word Office at AMC College
January 11, 2030 - December 16, 2025
Diploma in Hotel Management at Universiti Tun Abdul Razak (UNITAR), Johor Bahru
January 11, 2030 - January 1, 1999
Certificate in Hotel Management at Jabatan Pembangunan Sumber Manusia
January 11, 2030 - December 16, 2025
PMR at Kinabalu Commercial College
January 11, 2030 - January 1, 1997
Certificate in Nature Guiding at Borneo Tourism Institute
January 11, 2030 - December 16, 2025
Certificate in Microsoft Word Office at AMC College
January 11, 2030 - December 16, 2025
PMR (Penilaian Menengah Rendah) at Kinabalu Commercial College
January 11, 2030 - January 1, 1997

Qualifications

First Aid Responder
January 11, 2030 - December 16, 2025
Team Building & Leadership
January 11, 2030 - December 16, 2025
Communication & Interpersonal Skills
January 11, 2030 - December 16, 2025
Problem Solving
January 11, 2030 - December 16, 2025
Project Coordination
January 11, 2030 - December 16, 2025
Certified Suicide Gatekeeper (Hospital Mesra Bukit Padang)
January 11, 2030 - December 16, 2025
First Aid Responder
January 11, 2030 - December 16, 2025
Team Building & Leadership
January 11, 2030 - December 16, 2025
Certified Suicide Gatekeeper
January 11, 2030 - December 16, 2025

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Education, Other