I'm a highly organized and detail-oriented professional with a track record in quality assurance, facility management, healthcare support, and operational coordination. I excel at improving workflow efficiency, ensuring compliance with standards, and supporting both administrative and technical operations. I'm skilled in documentation systems, warehouse processes, and team supervision. I bring strong communication, problem-solving, and time-management abilities, and I'm currently advancing my academic and professional development through ongoing studies at the University of Liverpool.

Ying-Yi Hung

I'm a highly organized and detail-oriented professional with a track record in quality assurance, facility management, healthcare support, and operational coordination. I excel at improving workflow efficiency, ensuring compliance with standards, and supporting both administrative and technical operations. I'm skilled in documentation systems, warehouse processes, and team supervision. I bring strong communication, problem-solving, and time-management abilities, and I'm currently advancing my academic and professional development through ongoing studies at the University of Liverpool.

Available to hire

I’m a highly organized and detail-oriented professional with a track record in quality assurance, facility management, healthcare support, and operational coordination. I excel at improving workflow efficiency, ensuring compliance with standards, and supporting both administrative and technical operations.

I’m skilled in documentation systems, warehouse processes, and team supervision. I bring strong communication, problem-solving, and time-management abilities, and I’m currently advancing my academic and professional development through ongoing studies at the University of Liverpool.

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Language

English
Fluent

Work Experience

Quality Assurance & Facility Manager at Watercrest Hotel International Limited
September 1, 2024 - Present
Coordinate and oversee facility operations, ensuring compliance with quality and safety standards. Conduct routine inspections and implement quality assurance procedures to enhance service delivery. Maintain detailed documentation, generate reports, and track operational workflows. Collaborate with staff and management to improve processes and efficiency. Organize and support team meetings, including agendas, minutes, and follow-ups.
Coordinator at AF Blake Moore & Sons Ltd
August 1, 2022 - January 31, 2024
Managed inventory, stock workflows, and cross-department coordination to meet deadlines. Trained staff on systems and procedures, ensuring accurate and efficient task completion. Utilized software tools for inventory tracking, reporting, and operational updates. Supported workflow optimization by implementing structured tracking systems and process improvements.
Problem Solver / Operations Support at Amazon
October 1, 2021 - July 31, 2022
Monitored operational processes, verified accuracy of orders, and documented workflows. Generated reports, maintained data accuracy, and updated team dashboards. Improved team performance through proactive communication and process updates.
Operations Manager at Luxsit Ltd
January 1, 2019 - August 31, 2021
Oversees operations, planning, logistics, and procurement processes for timely project completion. Coordinates cross-functional teams to achieve operational goals and improve resource allocation. Monitored project milestones, tracked progress, and provided regular status updates to management.
Health Care Assistant at Servoca Nursing & Care
July 1, 2022 - December 31, 2023
Maintained documentation, compliance, and communication with team members and supervisors.
Quality Assurance & Facility Manager at Watercress Hotel International Limited
September 1, 2024 - Present
Oversee hotel facilities to ensure compliance with quality, safety, and operational standards. Conduct routine inspections of rooms, public areas, and technical equipment. Implement quality assurance procedures to enhance service delivery and guest satisfaction. Coordinate and supervise maintenance activities, including preventive maintenance schedules. Train and guide staff on safety protocols, facility policies, and operational standards. Collaborate with management to streamline processes and improve overall efficiency.
Coordinator at AF Blakemore & Sons Ltd
August 1, 2022 - January 1, 2024
Managed stock inventory, goods-in/out operations, and warehouse workflow. Utilized in-house inventory software with high technical accuracy. Trained new staff in warehouse procedures and system usage. Implemented stock organization processes to reduce operational errors. Coordinated with multiple departments to meet deadlines and performance targets.
Problem Solver at Amazon
October 1, 2021 - July 1, 2022
Verified order accuracy and item quality within the warehouse. Utilized computerized inventory systems efficiently. Recognized as top-performing staff member and promoted within weeks. Entered data, generated reports, and prepared tracking documents. Improved team performance through clear communication and workflow updates.
Health Care Assistant at ServoCare Nursing & Care
July 1, 2022 - December 31, 2023
Assisted patients with mobility, hygiene, and daily living needs. Maintained high standards of infection control and hygiene compliance. Monitored and documented vital signs for timely reporting. Provided personalized care to vulnerable individuals. Ensured accurate documentation and strict adherence to confidentiality policies.
Esports Commentator at Red Bull
March 1, 2021 - June 30, 2021
Delivered live commentary during the Red Bull Campus Clutch event; supported event planning, coordination, and logistics.
Teaching Assistant at Union Baptist Grammar School
January 1, 2019 - March 31, 2019
Assisted with classroom preparation and student supervision; supported teaching activities and helped maintain a productive learning environment.

Education

Master’s Programme (In Progress) at University of Liverpool
January 11, 2030 - December 16, 2025
Bachelor of Science – Human Kinetics and Health Education at University of Ilorin
January 11, 2030 - July 1, 2021
Master's Programme (In Progress) at University of Liverpool
January 11, 2030 - December 16, 2025
Masters in Project Management at University of Liverpool
January 11, 2030 - December 16, 2025
Bachelor of Science, Human Kinetics and Health Education at University of Ilorin
January 11, 2030 - July 1, 2021
Masters in Project Management at University of Liverpool
January 11, 2030 - December 16, 2025
Bachelor of Science in Human Kinetics and Health Education at University of Ilorin
January 11, 2030 - July 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Healthcare, Professional Services, Manufacturing, Transportation & Logistics, Education, Other