I am a multilingual Client Advisor with solid experience in luxury retail, fluent in English and Chinese, currently pursuing a Master’s degree in Digital Marketing, Social Media Communication, and E-commerce Management. My goal is to integrate frontline sales expertise with data-driven digital strategies. I have developed strong skills in customer relationship management, consultative selling, and cross-cultural communication, enabling me to deliver personalized and high-value client experiences. Alongside my retail background, I actively apply digital marketing principles, including social media management, content creation, and basic performance analysis, to enhance brand visibility and engagement. I am particularly interested in leveraging omnichannel strategies, combining in-store excellence with digital touchpoints to drive customer loyalty, acquisition, and conversion. I thrive in dynamic environments and collaborate effectively with cross-functional teams to achieve both commercial and brand objectives.

Federico Paggetti

I am a multilingual Client Advisor with solid experience in luxury retail, fluent in English and Chinese, currently pursuing a Master’s degree in Digital Marketing, Social Media Communication, and E-commerce Management. My goal is to integrate frontline sales expertise with data-driven digital strategies. I have developed strong skills in customer relationship management, consultative selling, and cross-cultural communication, enabling me to deliver personalized and high-value client experiences. Alongside my retail background, I actively apply digital marketing principles, including social media management, content creation, and basic performance analysis, to enhance brand visibility and engagement. I am particularly interested in leveraging omnichannel strategies, combining in-store excellence with digital touchpoints to drive customer loyalty, acquisition, and conversion. I thrive in dynamic environments and collaborate effectively with cross-functional teams to achieve both commercial and brand objectives.

Available to hire

I am a multilingual Client Advisor with solid experience in luxury retail, fluent in English and Chinese, currently pursuing a Master’s degree in Digital Marketing, Social Media Communication, and E-commerce Management. My goal is to integrate frontline sales expertise with data-driven digital strategies.

I have developed strong skills in customer relationship management, consultative selling, and cross-cultural communication, enabling me to deliver personalized and high-value client experiences. Alongside my retail background, I actively apply digital marketing principles, including social media management, content creation, and basic performance analysis, to enhance brand visibility and engagement.

I am particularly interested in leveraging omnichannel strategies, combining in-store excellence with digital touchpoints to drive customer loyalty, acquisition, and conversion. I thrive in dynamic environments and collaborate effectively with cross-functional teams to achieve both commercial and brand objectives.

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Language

Italian
Fluent
English
Fluent
Chinese
Fluent
French
Advanced
Spanish; Castilian
Advanced
Korean
Intermediate

Work Experience

Client Advisor - Chinese Speaker at Balenciaga
December 1, 2020 - Present
Provided tailored assistance to Chinese-speaking clients; Managed POS transactions and supported overall sales; Collaborated with warehouse team on logistics and product flow.
Client Advisor - Chinese Speaker at Burberry
August 1, 2019 - August 1, 2020
Assisted Chinese-speaking clients with personalized service; Handled sales, cashier, and after-sales activities; Coordinated with logistics for product management.
Client Advisor - Chinese Speaker at Gucci
January 1, 2018 - August 1, 2019
Acted as Chinese Speaker specialist for international clientele; Supported cashier, stockroom, and after-care activities; Enhanced customer satisfaction through tailored solutions.
Sales Office Assistant at Dekor Tosca S.r.l
September 1, 2017 - January 1, 2018
Managed client relationships and administrative tasks; Handled invoices and transport documents with Passepartout software.
Sales Office Assistant at Dekor Toscano S.r.l
September 1, 2017 - January 1, 2018
Managed client relationships and administrative tasks; handled invoices and transport documents with Passepartout software.

Education

Master’s Degree in Digital Marketing, Social Media Communication, E-commerce Management at Unipegaso
March 1, 2024 - September 1, 2025
Bachelor’s Degree in Languages and Markets (Economics, Chinese & English) at Unimercatorum
September 1, 2021 - February 1, 2024
Retail 4.0 at Polimoda
November 1, 2020 - December 16, 2025
Social Media Manager Certification at Formatica
September 1, 2020 - November 1, 2020
Chinese for HSK 4 at Coursera
April 1, 2021 - August 1, 2021
Photo and Video Editing Courses at Udemy, Traipler Academy, Paolo Frega
January 1, 2020 - December 31, 2023
Master’s Degree in Digital Marketing, Social Media Communication, E-commerce Management at Unipegaso
March 1, 2024 - September 1, 2025
Bachelor’s Degree in Languages and Markets (Economics, Chinese & English) at Unimercatorum
September 1, 2021 - February 1, 2024
Retail 4.0 at Polimoda
November 1, 2020 - March 23, 2026
Social Media Manager Certification at Formatica
September 1, 2020 - November 1, 2020
Chinese for HSK 4 at Coursera
April 1, 2021 - August 1, 2021
Photo and Video Editing Training at Udemy, Traipler Academy, Paolo Frega
January 1, 2020 - December 31, 2023

Qualifications

Master’s Degree in Digital Marketing, Social Media Communication, E-commerce Management
March 1, 2024 - September 1, 2025
Bachelor’s Degree in Languages and Markets (Economics, Chinese & English)
September 1, 2021 - February 1, 2024
Retail 4.0
November 1, 2020 - December 16, 2025
Social Media Manager Certification
September 1, 2020 - November 1, 2020
HSK 4 Chinese
April 1, 2021 - August 1, 2021
Photo and Video Editing Courses
January 1, 2020 - December 31, 2023
Social Media Manager Certification
September 1, 2020 - November 1, 2020
Chinese for HSK 4
April 1, 2021 - August 1, 2021
Photo and Video Editing Training
January 1, 2020 - December 31, 2023
Retail 4.0
November 1, 2020 - March 23, 2026

Industry Experience

Retail, Professional Services, Media & Entertainment, Consumer Goods