DINELKA NETHMINI SERASINGHE P ATHIRANA

Maintained customer service standards and ensured customer satisfaction. Responded to customer inquiries in a timely and professional manner. Handled customer complaints or queries, providing resolutions or escalating issues to management. Collaborated with team to resolve issues efficiently. Frequently used company systems (e.g., POS) – demonstrating comfort with digital tools and software.

Developed and maintained strong relationships with faculty, staff, and students. Collaborated with faculty, staff, and students to create a comprehensive student ambassador program. Represented the university at events, open days, and outreach programs. Engaged with prospective students, providing insights about courses, student life, and campus facilities.

Performed API testing and automation (Python) with Postman, validating functionality and performance. Verified documentation and supported research and document generation for Staysure and Petsure Insurance products. Collaborated in Scrum-based development teams, contributing to Agile delivery for multiple sprints in a cross-functional setting. Performed database testing using SQL and NoSQL to validate data integrity and ensure correct back-end functionalities. Utilized debugging tools and log analysis to investigate test failures and optimize system performance in Staysure’s project quote and policy creation flow testing. Developed and maintained test scripts using Selenium and Playwright (Java, JavaScript, TypeScript). Supported CI/CD pipelines in Azure DevOps Pipelines, validating automated test runs and integrating test scripts with builds. Actively participated in daily stand-ups, sprint planning, and retrospectives, contributing to continuous improvement in testing processes wi