BK

Bushra Khalid

Available to hire

• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments.

About

• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments.
• Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences.
• Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites.
• Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations.
• Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met.
• Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.

  • 6 years' experience
  • Joined December 2025

Languages

  • EnglishFluent

Industry experience

  • Retail
  • Healthcare
  • Software & Internet
  • Professional Services
  • Media & Entertainment

Work experience· 5 roles

Accessibility & QA Analyst · Best Buy CanadaJan 2025 – Present · 1 yr 11 mos

Conducted comprehensive accessibility audits for e-commerce and CMS-driven pages to ensure WCAG 2.1 AA and AODA compliance. Performed functional, regression, and cross-browser testing across Chrome, Firefox, Safari, and Edge for desktop and mobile. Documented defects in JIRA with reproduction steps and remediation guidance. Collaborated with developers, UX designers, and product owners to validate fixes and improve accessibility and user experience. Advocated inclusive design practices by educating stakeholders on accessibility best practices.

QA / Business Systems Analyst · CliniScripts CanadaJan 2024 – Jan 2025 · 1 yr 1 mo

Supported QA and accessibility validation for healthcare web applications; executed functional, integration, and regression testing for CMS content updates and feature enhancements. Reviewed requirements and user stories to identify test scenarios, edge cases, and accessibility considerations early in the SDLC. Maintained detailed QA documentation, including test cases, defect logs, and validation reports for audit readiness. Worked cross-functionally with engineering and product teams to ensure high-quality releases with minimal production defects.

Quality Assurance Analyst · IntouchCXJan 2023 – Jan 2024 · 1 yr 1 mo

End-to-end QA testing for customer-facing digital platforms; performed accessibility checks on web interfaces, identifying issues related to keyboard navigation, color contrast, and screen reader compatibility. Logged and tracked defects using JIRA and collaborated with development teams to verify fixes during regression cycles. Supported UAT efforts by validating business requirements and ensuring platform enhancements met quality and accessibility expectations. Contributed to process improvements by standardizing QA checklists and test documentation templates.

Web QA & Accessibility Analyst · ComputanJan 2022 – Jan 2023 · 1 yr 1 mo
Business Systems / QA Analyst · SynavosJan 2020 – Jan 2022 · 2 yrs 1 mo

Education· 6

Microsoft Azure AI Fundamentals Professional Certificate · Microsoft2024
IBM Data Analyst Professional Certificate · Coursera2024
Bachelor of Science in Computer Science · National University of Computer and Emerging Sciences2016 – 2020
Bachelor of Science in Computer Science · National University of Computer and Emerging Sciences2016 – 2020

Certifications and awards

Microsoft Azure AI Fundamentals Professional Certificate2024
IBM Data Analyst Professional Certificate2024
Microsoft Azure AI Fundamentals Professional Certificate2024
IBM Data Analyst Professional Certificate2024

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