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• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments. • Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences. • Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites. • Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations. • Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met. • Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.…• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments. • Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences. • Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites. • Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations. • Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met. • Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.

Bushra Khalid

QA Engineer, Data Analyst, Web Developer, +4

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• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments. • Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences. • Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites. • Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations. • Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met. • Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.…• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments. • Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences. • Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites. • Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations. • Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met. • Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.

Available to hire

• 5+ years of experience as a QA, Accessibility, and Business Systems Analyst supporting web, CMS, and enterprise applications across retail, healthcare, CX, and digital agency environments.
• Strong expertise in accessibility testing and audits aligned with WCAG 2.1 AA standards, ensuring inclusive and compliant digital experiences.
• Proven ability to perform functional, regression, cross-browser, and responsive testing across modern CMS-driven websites.
• Detail-oriented professional skilled in documenting defects, writing clear QA reports, and providing actionable remediation recommendations.
• Excellent collaborator with developers, designers, and project managers to ensure quality, usability, and accessibility requirements are met.
• Strong communication, analytical, organizational, and problem-solving skills with a continuous improvement mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Accessibility & QA Analyst at Best Buy Canada

January 1, 2025 - Present

Conducted comprehensive accessibility audits for e-commerce and CMS-driven pages to ensure WCAG 2.1 AA and AODA compliance. Performed functional, regression, and cross-browser testing across Chrome, Firefox, Safari, and Edge for desktop and mobile. Documented defects in JIRA with reproduction steps and remediation guidance. Collaborated with developers, UX designers, and product owners to validate fixes and improve accessibility and user experience. Advocated inclusive design practices by educating stakeholders on accessibility best practices.

QA / Business Systems Analyst at CliniScripts Canada

January 1, 2024 - January 1, 2025

Supported QA and accessibility validation for healthcare web applications; executed functional, integration, and regression testing for CMS content updates and feature enhancements. Reviewed requirements and user stories to identify test scenarios, edge cases, and accessibility considerations early in the SDLC. Maintained detailed QA documentation, including test cases, defect logs, and validation reports for audit readiness. Worked cross-functionally with engineering and product teams to ensure high-quality releases with minimal production defects.

Quality Assurance Analyst at IntouchCX

January 1, 2023 - January 1, 2024

End-to-end QA testing for customer-facing digital platforms; performed accessibility checks on web interfaces, identifying issues related to keyboard navigation, color contrast, and screen reader compatibility. Logged and tracked defects using JIRA and collaborated with development teams to verify fixes during regression cycles. Supported UAT efforts by validating business requirements and ensuring platform enhancements met quality and accessibility expectations. Contributed to process improvements by standardizing QA checklists and test documentation templates.

Web QA & Accessibility Analyst at Computan

January 1, 2022 - January 1, 2023

Delivered QA and accessibility testing services for multiple agency clients across marketing and CMS-based websites. Conducted cross-browser and responsive testing for web pages built on CMS platforms, ensuring flawless performance across devices. Evaluated websites against WCAG 2.1 AA guidelines and provided detailed accessibility audit reports with prioritized recommendations. Partnered with designers and developers to validate design implementations and ensure accessibility considerations were addressed before launch. Maintained QA documentation throughout the project lifecycle, supporting smooth handoffs and on-time delivery.

Business Systems / QA Analyst at Synavos

January 1, 2020 - January 1, 2022

Supported QA testing and validation for enterprise systems and web-based applications. Performed functional and regression testing for system enhancements and configuration changes. Assisted in validating accessibility and usability requirements for internal and client-facing tools. Documented issues, test results, and recommendations, ensuring transparency and traceability across projects. Collaborated with stakeholders to clarify requirements and improve overall system quality.