Hi, I’m Ahmed Shawky—a bilingual German-Arabic language expert and SME with extensive experience in AI data labeling, linguistic QA, and multilingual customer support across e-commerce and tech services. I thrive on improving language quality for AI models, creating training content, and enabling cross-functional teams with clear, practical guidance. I enjoy mentoring colleagues, delivering effective training, and devising scalable solutions for language-related challenges in fast-paced environments. My work spans AI data annotation, voice validation, translation-related tasks, and hands-on support for global sellers and customers, always with a focus on accuracy, efficiency, and user satisfaction.

Ahmed Shawky

Hi, I’m Ahmed Shawky—a bilingual German-Arabic language expert and SME with extensive experience in AI data labeling, linguistic QA, and multilingual customer support across e-commerce and tech services. I thrive on improving language quality for AI models, creating training content, and enabling cross-functional teams with clear, practical guidance. I enjoy mentoring colleagues, delivering effective training, and devising scalable solutions for language-related challenges in fast-paced environments. My work spans AI data annotation, voice validation, translation-related tasks, and hands-on support for global sellers and customers, always with a focus on accuracy, efficiency, and user satisfaction.

Available to hire

Hi, I’m Ahmed Shawky—a bilingual German-Arabic language expert and SME with extensive experience in AI data labeling, linguistic QA, and multilingual customer support across e-commerce and tech services. I thrive on improving language quality for AI models, creating training content, and enabling cross-functional teams with clear, practical guidance.

I enjoy mentoring colleagues, delivering effective training, and devising scalable solutions for language-related challenges in fast-paced environments. My work spans AI data annotation, voice validation, translation-related tasks, and hands-on support for global sellers and customers, always with a focus on accuracy, efficiency, and user satisfaction.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

Arabic
Fluent
German
Fluent
English
Advanced

Work Experience

AI Linguistic / Language Contributor – German & Arabic at Alignerr
January 1, 2025 - Present
Contributed to multilingual AI development by performing language-related tasks in German, Arabic, and English. Participated in AI voice recording and validation projects to support speech recognition and voice synthesis. Provided linguistic insights to improve AI model performance across languages and dialects. Adapted to different task platforms while maintaining high accuracy, consistency, and deadline compliance.
Customer Support Representative at Shopify
October 1, 2024 - January 1, 2025
Provided support for a Shopify-based enterprise, focusing on ticket management and customer service. Resolved complex issues, prioritized customer needs, and maintained a positive, professional demeanor.
Customer Support Specialist at Callnovo
January 1, 2024 - August 1, 2024
Managed an e-commerce account, optimized processes, and enhanced customer communication.
SME Floor Support – AC Account at Teleperformance
May 1, 2023 - Present
Provided support to AC Account sellers with technical issues; escalated complex issues as needed; maintained high seller satisfaction.
Subject Matter Expert (SME) - AC Project at Teleperformance
May 1, 2023 - January 31, 2024
Provided expert guidance on issues, identified solutions, approved training materials and project documentation, and helped develop and implement training programs while mentoring colleagues.
Agent - AC Project at Teleperformance
October 10, 2022 - April 30, 2023
Handled AC Project-related inquiries and support for sellers; assisted with technical issues and account-specific workflows.
SME Dart at Amazon Retail
January 1, 2022 - October 31, 2022
Supported Amazon Retail sellers with Dart-related features and functionality; answered inquiries and guided on tool use.
SME Floor Support at Amazon Retail
August 1, 2021 - December 31, 2021
Provided technical support to Amazon Retail sellers; addressed seller inquiries and issues related to Dart features.
Agent - Amazon Account at Teleperformance
January 1, 2021 - October 31, 2022
Delivered timely, accurate customer service to Amazon customers, including tasks such as package location assistance and order-related support.
Promotional Trainer at Sky Germany
February 1, 2020 - June 30, 2020
Developed and delivered training programs for Sky Germany employees.
Technical Support Agent at Sky Germany
May 15, 2019 - June 14, 2020
Provided technical support to Sky Germany customers via phone, email, and chat; troubleshooted issues related to Sky products and services.

Education

Bachelor of Languages and Translation at Al-Azhar University
October 1, 2014 - June 30, 2018

Qualifications

Certified German SME
January 11, 2030 - December 16, 2025

Industry Experience

Retail, Software & Internet, Telecommunications, Education, Professional Services, Media & Entertainment

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more