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I am a results-driven professional with experience in financial operations, client services, and team leadership, seeking a Project Coordinator role in Finance or IT. I am skilled in managing high-value accounts, optimizing workflows, and improving team performance, with proficiency in CRM systems, Microsoft Office, Jira, and Canva. I am adept at driving operational efficiency while ensuring client satisfaction.…I am a results-driven professional with experience in financial operations, client services, and team leadership, seeking a Project Coordinator role in Finance or IT. I am skilled in managing high-value accounts, optimizing workflows, and improving team performance, with proficiency in CRM systems, Microsoft Office, Jira, and Canva. I am adept at driving operational efficiency while ensuring client satisfaction.

Siya Singhal

Video Editor, Content Creator, Content Producer, +2

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I am a results-driven professional with experience in financial operations, client services, and team leadership, seeking a Project Coordinator role in Finance or IT. I am skilled in managing high-value accounts, optimizing workflows, and improving team performance, with proficiency in CRM systems, Microsoft Office, Jira, and Canva. I am adept at driving operational efficiency while ensuring client satisfaction.…I am a results-driven professional with experience in financial operations, client services, and team leadership, seeking a Project Coordinator role in Finance or IT. I am skilled in managing high-value accounts, optimizing workflows, and improving team performance, with proficiency in CRM systems, Microsoft Office, Jira, and Canva. I am adept at driving operational efficiency while ensuring client satisfaction.

Available to hire

I am a results-driven professional with experience in financial operations, client services, and team leadership, seeking a Project Coordinator role in Finance or IT.
I am skilled in managing high-value accounts, optimizing workflows, and improving team performance, with proficiency in CRM systems, Microsoft Office, Jira, and Canva. I am adept at driving operational efficiency while ensuring client satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Account Specialist at BMO Financial Group

February 1, 2025 - Present

Manage delinquent accounts totaling $1M+ monthly, offering 50+ hardship solutions per month. Follow up with customers, maintain records and documentation, and communicate with stakeholders to ensure timely resolutions. Analyze account performance and streamline processes, mitigating risk and protecting revenue. Surpassed KPI targets monthly by innovating processes and enhancing collections efficiency. Trained and mentored new hires, onboarding 5+ team members monthly, improving onboarding speed and KPI attainment. Led team huddles and documented meeting minutes to improve communication and coordination. Implemented process improvements contributing to month-over-month KPI growth and revenue protection.

Junior Coordinator, Client Services and Operations at MAP Communications

March 1, 2024 - February 1, 2025

Monitored KPIs, achieving a 25% improvement in team performance. Coordinated workflows and schedules, enhancing productivity by 20%. Reduced escalation resolution time by 18% while maintaining client satisfaction. Led training sessions for new hires, increasing onboarding success rate by 30%. Developed performance reports to identify trends and inform strategic decisions.

Inbound Customer Service Representative at MAP Communications

January 1, 2023 - March 1, 2024

Handled high volumes of inbound calls with a 90% first-call resolution rate. Maintained 97% customer satisfaction through efficient and professional communication. Assisted in scheduling services and meeting deadlines with 95% accuracy. Managed client accounts, ensuring data accuracy and privacy compliance. Provided personalized support, resolving queries and concerns promptly.