Hi, I'm George Ooko Onduso. I am a detail-oriented AI Content Reviewer and Quality Analyst with a strong background in quality assurance, policy compliance, and customer-facing communication. I currently work as a Customer Service Representative at Teleperformance, delivering accurate and professional support for global clients while upholding strict data protection and confidentiality standards. I also review AI-generated content for safety, bias, factual accuracy, and readability, and I enjoy collaborating with remote teams to drive continuous quality improvements. My experience spans hospitality and guest relations in the UAE, where I learned to handle diverse inquiries with empathy and clear communication. I am passionate about edge-case analysis, fact-checking, and providing actionable feedback to improve policies and processes. I thrive in remote, cross-functional environments and am open to US-based contract roles.

GEORGE OOKO ONDUSO

Hi, I'm George Ooko Onduso. I am a detail-oriented AI Content Reviewer and Quality Analyst with a strong background in quality assurance, policy compliance, and customer-facing communication. I currently work as a Customer Service Representative at Teleperformance, delivering accurate and professional support for global clients while upholding strict data protection and confidentiality standards. I also review AI-generated content for safety, bias, factual accuracy, and readability, and I enjoy collaborating with remote teams to drive continuous quality improvements. My experience spans hospitality and guest relations in the UAE, where I learned to handle diverse inquiries with empathy and clear communication. I am passionate about edge-case analysis, fact-checking, and providing actionable feedback to improve policies and processes. I thrive in remote, cross-functional environments and am open to US-based contract roles.

Available to hire

Hi, I’m George Ooko Onduso. I am a detail-oriented AI Content Reviewer and Quality Analyst with a strong background in quality assurance, policy compliance, and customer-facing communication. I currently work as a Customer Service Representative at Teleperformance, delivering accurate and professional support for global clients while upholding strict data protection and confidentiality standards. I also review AI-generated content for safety, bias, factual accuracy, and readability, and I enjoy collaborating with remote teams to drive continuous quality improvements.

My experience spans hospitality and guest relations in the UAE, where I learned to handle diverse inquiries with empathy and clear communication. I am passionate about edge-case analysis, fact-checking, and providing actionable feedback to improve policies and processes. I thrive in remote, cross-functional environments and am open to US-based contract roles.

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Language

English
Advanced

Work Experience

Customer Service Representative at Teleperformance
January 1, 2024 - Present
Deliver accurate, professional support for global clients while adhering to strict data protection and compliance policies. Review written and verbal interactions for clarity, tone, and accuracy. Identify sensitive or ambiguous content and escalate according to guidelines. Maintain detailed documentation and provide feedback to improve quality standards.
AI Content Reviewer / Language Quality Analyst (Contract) at Independent Contractor / Remote
January 1, 2024 - Present
Review AI-generated content for safety policy compliance, including bias, harmful language, and PII. Edit text for grammar, flow, tone, and professional readability. Categorize and tag content by topic, intent, and sentiment. Verify factual accuracy using trusted sources and flag misinformation.
Hospitality & Guest Relations Associate at Hospitality Industry
January 1, 2021 - January 1, 2023
Delivered high-quality guest service with strong attention to communication tone and professionalism. Handled guest inquiries, feedback, and complaints while maintaining service standards. Documented service issues and escalated concerns in line with company policies.
Customer Support Associate at Jubilee Stores
January 1, 2019 - January 1, 2021
Managed customer calls, order follow-ups, and payment confirmations. Maintained accurate records while protecting customer data confidentiality.

Education

Diploma in Health Sciences at Bukura College, Kenya
January 11, 2030 - December 17, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Retail