Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Spanish; Castilian
Advanced
Dutch
Beginner
Work Experience
Administrative Assistant
January 20, 2023 - March 20, 2023Follow-up of rejection orders; mail management; central calls; cancellation and modification of orders; management of promotional catalogs; regularization/monitoring orders; secretary; reception; back office + front office; administrative monitoring; accounting.
Call Agent / Supervisor
April 20, 2020 - April 20, 2022Administrative monitoring of COVID-19 campaign and vaccination campaign; appointments setter; supervise/train new agents; recruitment of new agents.
Community Manager
March 20, 2023 - April 20, 2024Managed social media platforms; community management; content creation; client relationships; office decoration; logo creation; recruitment of new agents.
Service Desk Technician L1
April 20, 2024 - PresentProvided technical support to users in French and English via phone, email, and chat. Diagnosed and resolved Level 1 IT issues related to Windows OS, Microsoft 365, VPN, Outlook, printers, and connectivity. Logged incidents and service requests using a ticketing system; escalated to Level 2/3; maintained customer satisfaction with clear communication.
Education
Certificate RH Management at Academie Canadienne De Management Et De Technologie
January 1, 2022 - December 18, 2025Certificat d'enseignement secondaire supérieur (CESS) at Centres scolaires des dames de Marie
January 1, 2018 - January 1, 2019CE1B - Certificat d'études de base at École Joseph Delcef
January 1, 2012 - January 1, 2013CE1D - Certificat d'enseignement secondaire at Centre scolaire des dames de Marie
January 1, 2014 - January 1, 2015Qualifications
Certificate RH Management
January 1, 2022 - December 18, 2025CESS - Certificat d'enseignement secondaire supérieur
January 1, 2018 - January 1, 2019CE1B - Certificat d'études de base
January 1, 2012 - January 1, 2013CE1D - Certificat d'enseignement secondaire
January 1, 2014 - January 1, 2015Industry Experience
Media & Entertainment, Computers & Electronics, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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