Tinotenda Musaitahasha
Hello, I am Tinotenda Musaitahasha, a digital marketing and research professional focused on CX-driven analysis, digital content strategy, and multichannel engagement.
About
Hello, I am Tinotenda Musaitahasha, a digital marketing and research professional focused on CX-driven analysis, digital content strategy, and multichannel engagement. I interpret customer behaviour patterns, analyze service feedback, and deploy insight-driven campaigns that strengthen stakeholder experiences.
In my recent role at ZETDC, I managed digital content, conducted customer insights research, and produced campaign performance reports while partnering with CX and revenue analytics teams to improve engagement and results.
- 2 years' experience
- Joined December 2025
Industry experience
- Energy & Utilities
- Professional Services
- Media & Entertainment
Work experience
Managed digital content across platforms aligned to campaign objectives; executed awareness campaigns and monitored engagement using analytics tools; collected and analyzed customer insights; produced campaign performance reports integrating feedback and analytics; represented ZETDC at exhibitions to capture user sentiment and CX gaps; contributed to Banking Hall Department – Customer Support & Insights and to the Commercial Department – Research & Revenue Analytics by compiling performance, billing and revenue trends and analyzing debtor behavior and customer service sentiment.
Education
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